Kylee N. Email & Phone Number

Charlotte, North Carolina, United States

Raleigh-Durham, North Carolina Area

• Research and learn local, regional and national target markets, including industry, company, company contacts and which market strategies can be used to attract clients• Manage the process of reporting client development results for direct reports (client and projectpursuits, RFPs/RFQs, proposals, key wins and losses, industry activities and other general clientdevelopment and marketing responsibilities)• Oversee, lead and manage the client development efforts for Richmond and Virginia Beach, VA• Track and report key market information• Facilitate strategy meetings• Prioritize leads based on company characteristics, business fit, and opportunity potential• Work with the Marketing Director to develop social media campaigns, and facilitate postingdistribution amongst various platforms (Twitter, LinkedIn, etc.)• Support the creation, maintenance, and development of Cosential, CRM database• Maintain and create client relationships through networking events, associations, and regularcommunication

Cary, Nc

• Provided exceptional customer service by providing knowledgeable answers via phone and email to questions about the company including services, pricing, availability, and products• Coordinated with the Director of Events to help execute over $1.5 million in event business• Assisted with the setup and promotion of product at the sales booth during the annual PGA Golf Merchandise Show• Created computer animated designs to drive and support sales• Worked with the Production Team to ensure orders are shipped accurately and within the allottedtime frame• Assisted the SVP of Sales Operations with marketing materials• Enhanced customer experience by assisting operations in implementing a more streamline returnprocess to increase customer satisfaction

Charlotte, North Carolina, United States

• Responsible for receiving, pricing, and displaying all ladies and men’s soft goods in an attractive and timely manner• Worked with the staff members to execute successful events and a PGA Tour event• Composed and sent promotional emails to the membership to increase sales and foot traffic• Redesigned the custom order form and process of placing special orders to increase efficiency• Prepared and analyzed daily, weekly and yearly sales reports

Sea Island

• Assisted in all areas such as opening and closing the Golf Shop, manning the counter during business hours, making tee times/lesson appointments, daily billing, and all other daily activities• Collaborated with the Retail Buyer to create stock orders for the Golf Shop• Communicated directly with vendors to place all fill-in and special orders• Assisted with golf tournaments and events• Developed and maintained relationships with members• Created and implemented promotions to increase merchandise sales and member engagement

• Processed a high volume of incoming calls/emails/chats from clients• Acted as a liaison between the company and new and existing clients• Answered questions to assist in troubleshooting issues with the proprietary software• Managed the upkeep of the Customer Support Twitter page and increased followers by 50%• Maintained a 98% positive review rating from clients based on online chat sessions• Assisted with the creation and design of the Support HELP website

Roanoke, Va

• Provided excellent customer service through extensive knowledge of apparel and equipment lines• Maintained inventory records, and accurately reconciled cash register sales with daily sales reports• Managed reservation system, collected fees, and assigned tee times• Created and maintained vendor relationships by scheduling and attending appointments as needed• Maintained appropriate levels of product for the season and level of traffic through golf shop

• Answered phones, directed calls, and answered customer questions professionally• Booked lessons and tee time reservations as needed for the Golf Professional Staff• Created new, interesting and visually pleasing merchandise displays• Assisted with maintaining records of daily play on golf course and maintaining other data as directed

• Assisted in creating new social marketing strategies to raise awareness about the college• Managed and updated the college’s Facebook page to increase new and potential students’ support and interaction• Composed news releases• Designed an issue of the college’s internal newsletter and various marketing flyers