Knoble Tankiamco Email & Phone Number

- Operate as a Level 2 Supervisor for the Restorations Team within the Homeowner Operations Department by properly triaging solar and home improvement financing customer escalations.- Engage with a portfolio of vendor partners and homeowners through phone and email communication, delivering empathetic service to cultivate and establish long-lasting relationships. - Resolve a monthly average of 200 SalesForce case escalations, guaranteeing comprehensive customer satisfaction through defined SLAs.- Collaborate with the Partner Success, Credit Operations, Risk, and Fraud/Compliance Teams to effectively address customer escalations.- Document and report customer feedback and concerns with internal stakeholders.

Mountain View, California, United States

* Provided exceptional customer support through phone, email, and JIRA Service Desk, ensuring prompt issue resolution within service level agreements, and implementing effective communication strategies to understand customer needs and provide tailored solutions.* Maximized customer satisfaction and retention through daily customer interactions, delivering comprehensive resolutions and cultivating strong customer relationships within at least 30 daily JIRA Service Desk tickets.* Managed key customer relationships and projects by completing special projects on a quarterly basis, collaborating with internal teams and aligning resources to meet customer requirements.* Delivered monthly product demonstrations and training, equipping customers with in-depth knowledge and the best practices for product utilization, and adapting the training approaches for various customer learning styles, resulting in improved customer adoption and proficiency.* Resolved customer issues through addressing customer complaints and technical issues promptly and effectively, and combining investigative skills and cross-functional team collaborations to ensure swift resolution and customer satisfaction.

San Jose, California, United States

* Managed and mentored a team of 5 Account Executives responsible for supporting 200 customer accounts for mobile COVID-19 testing subscriptions, driving enhanced customer experiences, and increased retention rates through performance optimization and ongoing support.* Maximized customer satisfaction by addressing inquiries daily, providing timely support, and utilizing multiple communication channels via email, phone, chat, and the Hubspot CRM to strengthen customer relationships.* Reviewed billing and invoicing accuracy for customer accounts by leveraging the Stripe platform and conducting regular audits in collaboration with the Billing and Accounting teams, resulting in reduced errors, improved financial performance, and ensuring accurate and timely payments from at least 200 customer accounts.* Facilitated cross-functional collaboration through operating seamlessly alongside the Sales, Billing, Clinical, and Management teams, serving as a liaison to enhance operational efficiency, increase customer satisfaction, and foster a cohesive work environment that effectively addressed customer needs.

San Jose, California, United States

Berkeley, California, United States

* Managed daily operations while focusing on efficiency, team collaboration and operational improvement through training 15+ employees on updated systems, processes and exceptional service.* Increased customer satisfaction and loyalty by building an environment focused on positive, memorable experiences.* Tracked product inventory intake and supply levels to maintain profitable levels.* Facilitated working interviews with potential candidates.

San Francisco, California, United States

* Transcribed and collated information for employer and worker groups.* Analyzed data collected from literature searches.* Revised Dr. Francisco-Menchavez’s book manuscripts for final copy.* Contacted press companies and requested desk copies of textbooks for curriculum.* Organized the research data into easily accessible systems for analysis and delivery.

Bachelor Of Arts - Ba, Sociology

Associate Of Arts - Aa, Sociology