Computer Hardware Technician
Current• Configure and deploy various devices such as desktops, laptops, tablets, macbooks for our clientele and internal employees.• Tailor special ordered devices to client needs.• Maximize the utility of JIRA ticketing system to ensure accuracy of deployment requirements, to adhere to sensitive data standards, and to manage project workflow.• Create production images using AOMEI for all deployable Windows devices.• Leverage our MDM software to assist clients remotely, to track assets in deployment, and to push configuration XMLs for assets in the field.• Troubleshoot Dell hardware, including business class laptops and micro form factor desktops, to diagnose issues and determine warranty availability.• Able to dismantle mentioned devices completely for diagnosis, able to refurbish returned devices using either purchased OEM or used parts in house. • Assist on-site Technicians with anything they may need including asset transfers, RTO setups/teardowns, or hardware troubleshooting.
