Kristin Nordstrom Email & Phone Number

Watertown, Massachusetts, United States

Hooksett, NH

• Consulted with client, TPA and/or Account Management to execute timely Enrollment/Eligibility data transmission. Trouble shot and diagnosed issues related to electronic data being exchanged by clients
• Created the logic needed to map the information from the internal company system to build a successful file using vendor file specifications and client requirements.
• Partnered with Third-Party and Client vendors to create a secure connection for submission of Enrollment and Eligibility files.
• Subject Matter Expert (SME) and ongoing mentor to team members.
• Developed and updated workflows and processes based on best business practices.
• Managed numerous projects utilizing the Agile Methodology.

Manchester NH

• Collaborated with external partners to ensure Enrollment data was accurate and up to date. Worked with the Audit team to verify procedures were accurate. SME on primary system for Enrollment
• Solved inquiries from Customer Service and Claims teams to effectively process claims.
• Tested and identified problems with internal company system and followed up to ensure proper fixes were in place.
• Collaborated with Management for a smooth transition to the Enrollment department.
• Worked to verify the workflows were updated and correct.