Michael Knott Email & Phone Number

Burbank, CA, US

- Solution and design for Disney Cruise Line Crew Workforce systems. Performed uplift of legacy recruiting, onboarding, work assignment, scheduling, and integration with Workday and SAP.- Provided infrastructure designs for AWS, GCP, and on-prem Disney Cruise Ship data centers.- Architected Flutter mobile application enabling satellite-based ship-to-shore.

Riverwoods, IL, US

- As part of the Discover Tech Academy, integrated Architecture, Agile, Innovation, and DevOps practices into a true enterprise-wide developer runway practice. - Engineering Agile Scrum team DOJO coach to provide hands-on training, code refactoring, and process improvement to ensure core competencies in TDD, BDD, Test Automation, DevOps, Pair Programming.

Chicago, IL, US

• The Customer Notifications platform was built as the Enterprise communication gateway for United Airlines using message eventing to relay flight information to customers via Email, SMS, and mobile push delivery.
• Implemented TIBCO solutions using BusinessWorks, BusinessEvents, and ActiveSpace to breakdown data silos and create a harmonized integration of enterprise customer and operational data
• Coordinated notifications initiatives using Kanban and MBT with Scrum Master, Project Manager, and Product Owners tracking task assignments, engineering escalations, project planning, key escalations, and prioritization

Chicago, IL, US

• Managed United Airlines Reservations Call Center IT application development team. Responsible for core support, UX design, DevOps, and architecture. Worked with offshore and local staffing vendors sourcing 100+ team.
• Orchestrated digital transformation to cloud AWS platform roadmap for 5-year, $50M development project to modernize Reservations agent desktop tools
• Coordinated architecture estimation and deliverables within PMLC process, including identifying scope, project timelines, risk, and cost estimates during project Initiation and Planning phases
• Specialized in DevOps automation processes to increase enterprise project velocity, scaling, and interoperability utilizing orchestration tools Docker, Kubernetes, SWARM, CI/CD pipelines, Jenkins, CARA, Artifactory.
• Formed UI/UX Front-end development team and architected innovative high-fidelity prototyping design process between developers and business users to increase sprint velocity
• Integrated agent desktop with Cisco IVR, Genesys, NICE, click to chat, social media, IBM Watson Machine Learning, Salesforce, and other call center vendor tools

Chicago, IL, US

• Developed Customer In-flight Web portal using responsive UI design supporting mobile devices, tablets, and laptops. This interface created in-flight customer sessions, payment, and Netflix-like entertainment catalog.
• Built.NET MVC web admin interface and tools used to generate business user reporting, automate refunds, calculate satellite coverage statistics, settlement for in-flight purchases, and system support for on-board Linux.
• Created analytics and reporting data store for in-flight entertainment usage statistics using MongoDB cluster with Linux Shell Scripts. Used MongoDB aggregation pipelines to transform flight data files into reporting.
• .NET, C#, AngularJS, jQuery, HTML5, MongoDB, SQLServer, PHP, GoLang, RedHat Linux, and GoBuild.

Chicago, IL, US

• The airport signage application supports 21 different automated digital signage interfaces at airports served by United across the world.
• Created new digital signage for Airport Agent Podium Backdrop, Baggage Sort Pier Displays, FIDS/flight display wall-boards, and Automated gate entry.
• Designed interface architecture to work dynamically with airport hardware at gates worldwide including kiosks, networking and capacity, WYSE devices, LED wallboards, various monitor sizes, and IOT device inventory.
• Developed.NET browser container to automate airport display management including automatically restarting crashed monitor displays, pushing content to be cached in browser Isolated Storage, localized marketing ad.

Chicago, IL, US

• As a part of the mobile innovation team, created the award-winning United Airlines App hosted on multiple platforms:
• iPhone. This customer-based iPhone App won 2014 CIO 100 Award using native Objective-C, X Code, and Cocoa framework.
• Android using Android SDK and Java.
• Windows Phone 8 using the Windows Phone SDK. This app was profiled during the Microsoft Build Conference and Windows Phone Launch event in San Francisco.
• mobile web version of united.com.
• Technologies used: XCode, Objective-C, iOS, Cocoa Framework, Java, Android SDK, jQuery Mobile,.NET, C#, Javascript, Web API, Web Services, and Windows Mobile SDK.

Chicago, IL, US

• Led the Architecture and development of a new United Airlines Merchandising technology platform
• The success of platform products expanded into a United Airlines Merchandising strategy that, as of 2020, had over $2B in revenue
• Worked closely with Business Marketing partners to envision the United Airlines Merchandising strategy, conduct usability sessions with customer user groups, and create POCs
• Managed technology selection preparing RFI+RFP, evaluated e-commerce vendor Saas solution proposals, negotiated vendor contracts, and onboard selected technology vendor
• Lead workgroup to gather functional requirements from business users, write technical requirements, create product integration design, design 3rd party vendor service API, define software business rules, and enterprise.
• Managed combined onsite and offshore development team to create a custom shopping cart integrating with in-house and 3rd party fulfillment systems, catalog management with real-time 3rd party pricing, session sharing.

• The Ameniti Luxury Travel Club was a spin-off from United Airlines providing concierge-style customer service with exclusive members-only travel product pricing. As the manager of IT software development, I led IT.
• The platform design allowed for the quick launch of new initiatives by exposing APIs to airline pricing and booking engines, hotel GDS booking engines, partner Car Rental Agencies, Hotel Loyalty Programs, Cruise Lines.
• Managed a team of offshore and onsite resources responsible for developing e-commerce solutions, data warehousing, email marketing, project management, vendor integrations, and quality testing.
• Completed functional application requirements, technical application architecture requirements, created POCs, data center design, and website UX.
• Architected turnkey eCommerce infrastructure supporting the rapid creation of Club-based membership products.
• Collaborated with Apache Software Foundation's open-source community leveraging the OFBiz (Open For Business) ERP project. Contributed code to the project and supported the growth of the Apache community.

Chicago, IL, US

• As Solution Architect, created Enterprise solutions to manage marketing products and subscription services.
• Launched Enterprise solution for subscription sales and member management. This platform increased revenue, digitized sales of products for existing products, and provided a new solution to quickly expand into new.
• Created revenue optimizing subscription auto-renewal process increasing renewal rate and revenue.
• Converted Red Carpet Club (United Club) airport lounge technology to a subscription-based membership management system.
• Installed airport lounge Desko barcode scanners, created digital one-time lounge entry passes for sale online and from mobile devices, installed T-Mobile Wi-Fi access points at over 70 airport lounges worldwide, and.
• Built enterprise Payment Gateway responsible for payment authorizations, secure credit card storage, and payment processing with a direct connection to Chase PaymenTech (Bank One)

Dallas, TX, US

• Supported the partner Conference Call Reservation System for EDS, United Airlines, and other customers.
• Developed an internal online process for handling phone number reservation and client lookup by maintenance workers in the field.
• Engineered using Oracle PL/SQL, Oracle Reports, Oracle Forms, Java, HLAPPI, and Unix.

US

• Created consumer website, and internal web sales application used by sales managers to walk prospects through the home buying process.
• ASP, Visual Basic, COM+, Javascript, HTML, CSS, Crystal Reports, and SQL Server.

• MyPoints.com was a San Francisco-based dotcom pioneer in online loyalty marketing and direct email marketing.
• Created cutting edge.com web infrastructure and tools used to generate dynamic web content, marketing emails, and real-time targeted customer offers based on demographics and purchase history patterns
• Developed a UTF-8 internationalization solution which allowed the creation of country-specific websites with localized merchandising offers using Japanese, Korean, Spanish, and Portuguese language character sets
• Built partner services allowing merchants to market co-branded products via MyPoints.com infrastructure
• Development tools included: Oracle PL/SQL, HTML, JavaScript, CSS, Oracle Application Server (OAS), Solaris, Unix Shell Scripts, PERL, CGI, Java J2EE, Tomcat, WebLogic.

Northbrook, IL, US

• Supported Internal investment trading system. Developed UI for investment trading team. Trading areas included Asset-Backed, Municipals, Short-term, Convertibles, Mortgage-Backed and Private Placement securities with.
• Oracle, Unix shell scripts, COBOL, and PowerBuilder.
• Supported Corporate Accounting system: Development of Expense Allocations accounting reporting system handling corporate filings and reinsurance programs.
• COBOL, CICS, DB2, and JCL

Chicago, Illinois, US

• Supported Asset Trading Application. Participated in all phases of Project lifecycle on rewrite of legacy application. Functionality allowed traders to maintain and process trades for asset-management assets.
• COBOL, CICS, DB2, and JCL

Riverwoods, IL, US

• Supported Card member Promotion and Enrollment marketing system.
• Developer on rewrite of legacy system with upgrade to DB2
• COBOL, CICS, VSAM, Assembler, DB2, and JCL

Oaks, PA, US

Financial trading and account management professional. Provided analysis for investment trading portfolios and larger pension funds.

San Francisco, California, US

Series 7 and 63 licensed. Financial trading and account management professional. Managed individual investment trading portfolios and larger pension funds. Traded NYSE and NASDAQ stocks, mutual funds, CBOE options, and CBOT bonds.

Bachelor Of Science - Bs, Finance, General

Computer Science

Bs, Finance

Education record