Manage UX team and cross-functional team initiatives for XPO/GXO spin-off of Smart Suite, comprised of 9 digital applications for Supply Chain warehouse operationsLead Designer and Product Manager for GXO proprietary warehouse management system to improve ease of use, increase UPH (Units Per Hour) and efficiency for warehouse operationsMentor UX Design team to take on lead UX/PM for project initiatives across Smart SuiteFacilitate strategy planning and execution with Engineering teams for implementation of common component UI library across Smart Suite to maintain consistency, drive speed of delivery, and govern GXO’s brandConduct UX workshops with Engineering, Operation teams and Business leadership to better understand requirements gathering process, prioritize feature requests, map out user experience flows, and increase collaboration across organization

Managed digital product design responsibilities for interdisciplinary UX team across business units in Supply Chain and Less-than-Truckload (LTL)Implemented UX/UI strategy across 28 digital applications in Supply Chain and LTL Led strategic vision to revitalize and improve LTL UX team through a combination of collaboration, team building, design thinking, FTE, and agency resourcesManaged UX efforts for Enterprise Architectures flag-ship operations and labor management application “Smart” used across 119 warehouses and 250 service centers, generating $1m per week in cost-saving opportunitiesLed user research quantitative and qualitative methods, including persona development, field observations, user interviews, ethnographic coding, and surveysManaged the evolution of the design system components used across various applications to create a cohesive experience across XPO's user baseCoached UX individual contributors in personal development and best practices working as a product designer with cross-functional teams and correlating the relationship between business and designInterim Product Manager for Smart Supply Chain and LTL mobile applications, defining roadmap, executing OKR strategy, sprint planning, and conducting business engagement

Lead Designer of XPO’s Enterprise Architecture TeamSupervised daily activities surrounding the management of the UX team across various XPO initiativesCoached User Experience Designers in methods and current best practices of product and software design and developmentImplement best practices in collaboration among Design Team to encourage design growth and developmentBuilt foundation to scale Design Team, increase production volume, increase speed to development, and reduce new hire onboardingDevelop strategic alliances with the User Experience Designers across the organization to increase quality assurance and create cohesive internal and external applications

Worked on the Product Development team as lead designer for CyberGrants’ Internal CSR platform for corporate giving, grants management, and employee engagement, and utilized current product development methodologies, research techniques, digital product style guides, design principles, and prototyping toolsLed artistic direction using the latest in design trends for CyberGrants’ client-facing website, collaborating with Marketing and Sales Teams to make informed design decisions based on customer and user profiles, marketing goals, and case studies to build and define customer and user experiencesStrategized and executed user research while teaching about the value of user testing applications with clients such as Disney, Boeing, Verizon, Wells Fargo, Aetna, and Walmart to make informed decisions during the design processHelped train and establish best practices in user experience design and engineering to develop cohesive digital software applications

Worked on the Product Development Team to design and develop a cohesive front-end architecture for the “Chirp” EMR platform, using the latest technologies in SaaS developmentStrategized and collaborated with Product Development Team utilizing best practices of SCRUM and Agile methodologies to improve health-practitioner-to-patient relationships and user experiencesConducted user research and interviews, and usability testing with Iora Primary Care health coaches, nurses, and doctorsDesigned with team of creatives to build an intuitive user interface for ChirpWorked with Design Team to strategize and improve production workflow and reduce the time from production to developmentWorked on Design Team to establish Chirp’s visual language and define the usage of reusable web components

Led design for the totality of Ace Ticket’s creative initiativesManaged cohesive marketing campaigns including all digital marketing, mass marketing mediums, print, and billboard advertising to enhance customer and user experiencesLead Designer on Ace Ticket’s e-Commerce team to create responsive e-Commerce platform and established the usage of industry best practices in visual design and user experience design and created visual design system with HTML components utilizing the latest web technologiesIncreased conversion goals by 3% from 2012-2014 and garnered positive five-star reviews by users on TrustPilot.comStrategized, collaborated, and designed for multiple Ace Ticket high-valued digital and partner projectsContextualized, planned, and executed as lead design for digital marketing endeavors with partner relationships such as Boston Red Sox, New England Patriots, Boston.com, NESN, and Tickets for Charity

Supported Creative Director in managing client endeavors specializing in the Senior Living industryLead design for agency’s marketing campaigns and websites as well as various e-commerce projectsStrategized and implemented search engine optimization strategies to increase clients’ search presence, often resulting in rankings in the Top 5 search placement for popular search engines such as Google, Bing, and YahooCollaborated with stakeholders to create and promote brand identity for use in digital and print mediumsAnalyzed user traffic data to improve overall user experience across various projects to increase clients’ conversion goals

Managed clients' strategic digital solutions for medical experts across the United StatesCollaborated with Creative Team to strategize on utilizing the latest web and HTML video technologies to design forward-thinking websitesDevised strategy with the Web Development Team to create innovative best practices through reusable components with HTML, CSS, Javascript, and FlashExecuted design and front-end development workflows of marketing web properties for various medical and dental clients nationallyBuilt and maintained client relationships to ensure customer satisfaction and encouraged upselling of specialized web components and design features Planned and implemented search engine optimization strategies to improve clients’ search engine presence and increase conversion goals

Managed and prepared digital assets for print media productionLed art direction for clients’ marketing, branding, and advertising needs through direct client contact and communicationCreated and launched new client service within agency to build premium websitesManaged and supported client orders and relationships for third-party printing solutions

Worked with creative agency in building innovative forward-thinking digital experiences, utilizing current visual design and marketing trends using latest web technologies Worked with Creative Team to build immersive web experiences for clients such as Hewlett Packard, Burger King, and GameflyDesigned and executed banner ad and email campaigns

Shadowed Monster.com’s Creative Team at the height of the dot-com boomLearned about creative strategy and how to implement organization-wide brand standardsDesigned for small internal promotional materials to learn how to design for brand standardsObserved various design professionals on the Creative Team including Creative Director, visual designers, and illustrators