Heather Knous-Westfall Email & Phone Number

Lakewood, Washington, United States

*Provided direction and oversight for the entire Quality program at the Gage Center*Ensured the Gage Center monitored performance and took action when necessary*Monitored all compliance activities, i.e., internal and external audits/surveys and corrective action plans

Lakewood, Washington, United States

*Conducted research and data analysis*Improved data warehouse and analytic capacity*Launched a Tableau solution*Increased data reporting*Developed performance monitoring systems

Lakewood, Washington, United States

*Conducted research and data analysis*Assessed the hospital's data systems and made recommendations for improvement

Renton, Washington, United States

*Improved the data warehouse*Launched a Tableau solution*Trained staff on data concepts to improve data literacy*Launched a new student evaluation system*Developed performance monitoring systems*Streamlined work processes

New York, New York, United States

*Supported multiple grants*Wrote grant applications*Prepared Institutional Review Board applications*Coordinated studies from recruitment through publication preparation*Supervised student assistants*Conducted statistical analyses*Designed survey tools

New York, New York, United States

*Assisted with forensic cases including document review and fact checking, investigative work, organizing source documents, and forensic report referencing and proofreading*Conducted behavioral science, medical, and legal research

Olympia, Washington, United States

*Worked on research projects including the state Pilot Speeding Project, Nighttime Seatbelt Use Project, Fourth Plain Traffic Safety Corridor Project, and agency campaigns*Analyzed and presented traffic safety data*Processed data requests from other state agencies, the legislature, and the public*Performed geographic analysis of traffic fatality data using ArcGIS

Fife, Washington, United States

*Wrote labor market surveys, job analyses, letters, reports, and other papers as assigned*Met with clients, assessed work ability, and developed retraining plans*Communicated with employers, attorneys, and state workers

Tacoma, Washington, United States

*Data entry*Assisted in the hiring process on campus*Answered phones and greeted clients*Created HR student employees manual*Trained new student workers

Ma, Forensic Psychology

B.S. / B.A., Psychology/English Literature

Activities and Societies: Psi Chi, Psychology Club

Psychology And English Literature