• Conducted the planning of hours, actuals, ETC, EAC, overall cost, revenue, and budget, as well as administering financial variance.• Carried out the effective administration of risk and guaranteed that all potential risks and issues were properly communicated to all stakeholders with correct owners.• Served in an integral role by guaranteeing that all project milestones, deliverables, go-lives, deployment dates, etc. were met and provided information to stakeholders on any… Show more • Conducted the planning of hours, actuals, ETC, EAC, overall cost, revenue, and budget, as well as administering financial variance.• Carried out the effective administration of risk and guaranteed that all potential risks and issues were properly communicated to all stakeholders with correct owners.• Served in an integral role by guaranteeing that all project milestones, deliverables, go-lives, deployment dates, etc. were met and provided information to stakeholders on any variances.• Furnished status updates and information to stakeholders on Microsoft project management tools to be updated with all details based on status from resources.• Oversaw the maintenance of overall project status and dealt with and resolved a wide range of project management-related issues. Show less

• Carried out the organization and facilitation of interviews and oversaw the hiring and training of new technical support and IT staff.• Dispensed in-depth guidance, insights, and recommendations to upper management to obtain buy-in.• Charged with leading the development and preparation of reports on progress, including any changes made to plans and production.• Leveraged extensive expertise to provide assistance and support with product design and the establishment of… Show more • Carried out the organization and facilitation of interviews and oversaw the hiring and training of new technical support and IT staff.• Dispensed in-depth guidance, insights, and recommendations to upper management to obtain buy-in.• Charged with leading the development and preparation of reports on progress, including any changes made to plans and production.• Leveraged extensive expertise to provide assistance and support with product design and the establishment of requirements.• Handled the effective delegation and assignment of technical tasks and conducted the monitoring of the progress of projects.• Operated with a strong and ongoing focus on consistently delivering products in a timely and within budget manner.• Monitored, evaluated, and assessed user testing and prepared reports on the results as part of assigned duties.• Partnered closely and collaboratively with project manager across all phases of the development lifecycle.• Performed the evaluation and assessment of all work produced by the development team to ensure success.• Administered the evaluation and assessment of produced code to ensure adherence with all company standards. Show less

• Provided supervision, leadership, and direction to Sales Operation Analysts/Senior Analysts covering different geographies across the world.• Played a key role by guaranteeing that all business needs were prioritized and that all SLAs were met on an ongoing basis.

• Oversaw and directed all day-to-day operations and activities while monitoring and evaluating process metrics.• Utilized a proactive approach to search for and identify emerging trends, such as potential frauds, accuracy, staffing challenges, etc.• Searched for and identified process anomalies and issues and led the development of effective solutions.• Operated in a pivotal capacity by evaluating suspense and dummy accounts, guaranteeing compliance with banking rules, regulations,… Show more • Oversaw and directed all day-to-day operations and activities while monitoring and evaluating process metrics.• Utilized a proactive approach to search for and identify emerging trends, such as potential frauds, accuracy, staffing challenges, etc.• Searched for and identified process anomalies and issues and led the development of effective solutions.• Operated in a pivotal capacity by evaluating suspense and dummy accounts, guaranteeing compliance with banking rules, regulations, and procedures, and performing the periodic review of progress vs. objectives. Show less