We see a future in which everyone has access to financial education and a better chance to become financially secure and independent.- Helping hardworking employees become successful entrepreneurs within the Financial Services industry- Helping common people understand "How Money Works"

● Installed, configured, and supported Cisco Network Switches & and wireless access points● Configured Windows operating system image with appropriate applications and operating systems updates onto workstations and provided support● Provided application support (including 3rd Party and Google apps)● Assisted Project Manager with the technical components of the implementation of Printers’ reduction and replacement Project● Remotely supported Sales and Marketing team during their abroad visits for network/application support● Provide direction and guidance to customers and team members to facilitate successful implementations and execution of best practices – updated a few SOPs as well

● Test environment with new HP / Dell / Lenovo / IBM hardware for third-party applications● Pilot with specific users to troubleshoot issues through errors, log files, and their specific codes● Performance-based analysis, per application resources usage monitor (CPU / Disk / Memory) at peak usage times● Configured Windows 10 image with the standard applications to upgrade to Windows 7● Took Backup of Desktops / Notebooks including all user settings and data along with configurations of the third-party software via the Paragon Backup utility● Updated SOPs documentation for Imaging/installation to help other team members

● Provisioned network access within MS Active Directory environment● Provisioned internal Unix / Linux applications access using CICS and TSO● Provisioned access through Lotus Notes databases for external brokers● Provided technical support for those experiencing issues with access to applications and services● 100% Support provided on telephone inquiries, and emails.

● Restored the whole company’s system (Servers) / network after Ransomware attack – Disaster Recovery● Supported / Provisioned network access within Dell Sonicwall (VPN) and MS Active Directory environment, along with third-party applications and services● Supported and maintained Firewall for data communication (Point to Point) / web filtration/email security appliance● Supported/maintained Cisco Routers / Switches for network management ● Supported remote sales users for VPN and business applications-related issues● Installed and configured SharePoint server for various business solutions, along with a ticketing system for IT-related issues● Standardized all IT-related operations under the guidance of HR / Management

● Provisioned network access within MS Active Directory environment● Provisioned email access and resources within an MS Exchange environment● Provisioned remote, clinical, and business application access● Provided technical support for those experiencing issues with access to services● Recorded all work performed & and customer interactions within the service desk ticketing system (Remedy)

● Lead production servers upgrade project from a physical box to a VMWARE environment● Lead Network / standalone printer reduction and replacement project end-to-end independently● Supported 3rd Party Applications including SAP and FreeWeigh.Net● Provided testing, administration, maintenance, optimization, capacity planning, operating system patch management, and technical support for hardware/software and Printing devices on a daily basis● Assisted Network team with connectivity issues (Switching / Patching / IP Telephony) on a daily basis● Created effective team sites in Microsoft SharePoint 2010 to enhance business processes effectively● Configured special regulated workstations / Laptops/servers for different departments/application – Physical and VMWARE● Assisted in ongoing projects; network/server/hardware/software upgrade● Helped oversee the team’s technical process and day-to-day activities● Wrote and updated existing IT Related SOPs/documentation/bulletins/communications

● Provided 2nd level support for the Enterprise environments of Toronto General Hospital, Princess Margret Hospital, and Toronto Western Hospital for countless Application related incidents● Worked with Microsoft Systems Management Server (SMS) for OS and Patch management● Supported various Hospital clinical software including EPR/ECR, ORSOS, PHS, HIM (Health Information Management), Whiteboard, Eflim and Clear Canvas ● Replaced and upgraded the desktops, laptops, and Blackberry devices for doctors, Nurses, and management staff