• Responsible for implementation, configuration, and operation of network infrastructure, assisting in designing new infrastructure solutions, and maintaining and updating required network documentation at the logical and physical level. • Assist in the maintenance and configuration of network switches and routers from Cisco vendor. • Actively maintain rule sets for Checkpoint & Palo Alto Firewalls. • Strong Proficiency in: IP, VLSM, Routing protocols: BGP, EIGRP Transports: TDM, Frame Relay, MPLS, Fiber.• Establishes and maintains network performance by building net configurations and connections; troubleshooting network problems. • Secures network system by establishing and enforcing policies; defining and monitoring access.• Experience working with network security mechanisms IPSEC, SSL, & VPN.

• Maintain and troubleshoot LAN/WAN connectivity issues. • Configure and administer Cisco 2811 & 2911 routers. • Provide support for packet analysis, intrusion detection, performance analysis, and advanced design. • Install, maintain and support computer communication networks within an organization or between organizations; • Pro-actively monitor network systems and facilities to detect service degradation and/or failures in power, communications equipment, software, or circuits. • Proactively monitor transport services such as ISDN, Frame Relay, MPLS, DSL, etc. for availability, performance, degradations and/or failures. • Performs trend analysis of systems and event logs to ensure optimal performance. • Monitor and make configuration changes to Cisco routers and switches. • Ensure the smooth operation of communication networks in order to provide maximum performance and availability for their users, such as staff, clients, customers and suppliers.

• Responsible for day-to-day monitoring, maintenance, administration, and support of security, event management and other Identity & Access Management (IAM) applications within client's environment• Provision/de-provision user accounts and security entitlements for a variety of network, e-mail and application systems. (Unix) (Windows Servers 2003-2008)• Advanced knowledge of Active Directory, Active Directory trusts login scripts and domains structures.• Monitors service requests received through the help desk to facilitate timely resolution. • Manage end user requests, and act as liaison between end users and development.

• Manage servers, including e-mail, file/print, virtual servers, and backup servers and their associated operating systems and software.• Experience working with network protocols TCP/IP, DNS, SFTP, SSH, DHCP, VPN. • Administer and maintain end user accounts, permissions, and access rights using Microsoft Windows Servers 2003/2008, (Active Directory), Exchange 2003/2007. • Recommend, schedule, and perform network improvements, upgrades, and repairs. • Cisco router and switch configuration.• Upgrade network hardware and software components as required per established corporate guidelines. • Install, upgrade, and configure network printing, directory structures, rights, security, and software in accordance with standardized procedures.• Deploy and monitor appropriate security procedures to safeguard system from physical harm and viruses, unauthorized users, and damage to data. • Proficient with Windows 2003 - 2008 Server and Windows XP- 7 workstation operating system. • Establish network users, user environment, directories, and security for network systems in accordance with standardized procedures. • Maintain accurate and up-to-date documentation on server and workstation configurations, hardware, and software license inventory.

• Provide technical support by performing installation, repair, and preventative maintenance of personal computers, laptops, printers and related software / hardware.• Assists users with pc, server, network, hardware /software issues • Completion of desktop related projects as assigned (e.g., office moves, printer installation, etc.)• Package, test, deploy, and update software. • Identity user training needs, develop and deliver training. • Create and maintain desktop / laptop images • Administer and maintain end user accounts, permissions, and access rights using Microsoft Windows Servers 2003/2008, (Active Directory), Microsoft Exchange 2003/2007.

My primary focus is providing second level support to business customers via telephone, using remote desktop software. My responsibilities include analysis of desktops, laptops, hardware, software, and operating systems; hardware and software installations; user administration; troubleshooting; documentation; and application configuration. Coordinating with end users to facilitate timely repairs of and or installation. Alert technical staffs of developing issues formulate potential solutions. Advise users of necessary changes in operations due to new installations. Performs general maintenancetasks,troubleshoots, and repairs computer systems, Laser Jet printers, inkjet/desk jet printers, and peripheral equipment.Performs basic computer hardware and software installations. Performs work in compliance within specified warranty requirements. Provide user data and application recovery. Customize desktop software/hardware to meet site and user specifications