Andrew Knowles Email and Phone Number
Andrew Knowles work email
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Andrew Knowles personal email
I am a senior customer success manager at Concord, a leading provider of contract management solutions. I work with SMB and enterprise customers across various industries and markets, helping them achieve their goals and optimize their outcomes with our technology products.
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Enterprise Client Success ManagerIndeed FlexAustin, Tx, Us
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Senior Customer Success ManagerConcord Apr 2023 - Jul 2024Austin, Texas, UsManaged a portfolio of over 200 global customers, achieving significant improvements in customer satisfaction and retention rates.Led strategic initiatives for customer onboarding, training, and ongoing support using HubSpot and Zendesk.Conducted regular strategic reviews and performance analysis to drive continuous improvement. -
Senior Customer Success MangerShipperhq Jul 2022 - Apr 2023Austin, Tx, UsPromoted to lead a team of four, focusing on team building, coaching, and professional development.Achieved less than 1% churn rate and contributed to portfolio growth by over 60%. -
Customer Success ManagerShipperhq May 2022 - Jul 2022Austin, Tx, UsLed the creation and pilot of a new customer success team.Managed customer lifecycle to ensure ongoing engagement and satisfaction.Focused on CSAT scores and effective escalation management.
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Technical Account ManagerShipperhq Jun 2021 - May 2022Austin, Tx, UsAs the primary point of contact for post-sales support, I managed platform integrations and was responsible for efficiently resolving tickets to meet SLA targets. My role focused on delivering top-tier implementation support and technical solutions, ensuring smooth customer transitions and consistently high satisfaction levels.
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Account Manger, Eats DivisionUber Dec 2018 - May 2021San Francisco, California, UsDuring my time with Uber, I developed sales strategies that attracted new restaurant partners and drove selection growth in cities for Uber Eats. Highly motivated and self-driven with C-Suite experience and strategic partnerships. I took pride in Uber and the company’s success I was focused on helping local restaurants grow their business and expand their customer reach through the widespread and loyal user base. -
Account Representative, Eats ExtUber Sep 2018 - Dec 2018San Francisco, California, Us
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Applications EngineerSolutionware Corporation - Mazacam Mazatrol Programming May 2018 - Sep 2018San Jose, Ca, UsThis role compromised the entire customer experience. This role was a highly technical role, I was responsible for each stage of the customer lifecycle. I assisted in customer adoption, implementation, and renewals. Bring New SaaS Solution to Marketplace in the Start-Up Space• Educating Users on the Benefits of using software• Go to Market Strategy for Sultionware -
Senior Account ExecutiveKpi Analytics, Inc. Mar 2015 - Apr 2018Austin, Tx, UsKPI is based in Austin, TX, and was founded in 2008. We work with a myriad of B2B clients across multiple industries who are targeting diverse markets from SMB to Enterprise in all industries. We help sales and marketing leaders execute the hard stuff to hit their numbers – increasing pipeline, filling seats at events, renewing contracts, understanding the market and competitive threats as well as enriching target data to enhance their internal marketing operation.KPI’s delivery platform is a unique system integrating world-class skilled professionals in operations and data science, digital marketing, and state-of-the-art, AI-enhanced outbound to reach your targets. -
Field Account ExecutiveLiberty National Life Insurance Company Apr 2014 - Mar 2015Mckinney, Tx, UsProposal, coordination, and negotiation of products available to clients. Presentation of product catalog to business owners/decision makers. I represented the value of Liberty National’s offerings as needed through webinars, onsite customer visits, and annual enrollment meetings. This role included all sales, post sale retention, and account management. -
Project SupervisorPerformance Contracting, Inc. (Pci) Mar 2013 - Apr 2014Lenexa, Ks, UsConstruction site material acquisitions, shipping, receiving, and Safety training. Established and maintained innovative inventory logistical processes, utilizing computer technology and software applications. Resource management, progressive research and organization. Contractual maintenance and negotiation. Management and implementation of project deadlines -
Warehouse ManagerGicon Pumps And Equipment Apr 2012 - Feb 2013Product Cataloging using AS400 software. Sales, customer service and quality control. Shipping and receiving management. Consumer retention and establishment of vendor relationships. Research and continuing education for fluid movement industry. Build, size and preparation of fluid movement systems
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Account RepresentativeKgb Aug 2010 - Apr 2012Sales of Prime Services in relationship to Blue Cross/Blue Shield, and Medicare Part D benefits packages. Provided managerial assistance to other agents with customer service calls. Obtained Skills associated with large call volumes and fast paced work environments. Technical floor support. Liaison to consumers, doctors, pharmacist, and insurance company
Andrew Knowles Skills
Andrew Knowles Education Details
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Texas Tech UniversityInternational Business And Agricultural Economics -
University Of Lorenzo Di Medici, Florence, ItalyInternational Business
Frequently Asked Questions about Andrew Knowles
What company does Andrew Knowles work for?
Andrew Knowles works for Indeed Flex
What is Andrew Knowles's role at the current company?
Andrew Knowles's current role is Enterprise Client Success Manager.
What is Andrew Knowles's email address?
Andrew Knowles's email address is an****@****ber.com
What schools did Andrew Knowles attend?
Andrew Knowles attended Texas Tech University, University Of Lorenzo Di Medici, Florence, Italy.
What are some of Andrew Knowles's interests?
Andrew Knowles has interest in Science And Technology, Environment, Education, Children.
What skills is Andrew Knowles known for?
Andrew Knowles has skills like Sales, Leadership, Lead Generation, Inside Sales, B2b Marketing, Customer Service, Business Analysis, Management, Training, Research, Commodity Markets, Process Improvement.
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