Matthew Knowles Email & Phone Number

Orlando, Fl, Us

Noida, Uttar Pradesh, In

Promoted to Service Delivery Manager to lead 70+ managers, automation engineers, storage engineers, and network engineers. Leveraged management strategies to drive synergy across the teams and ensure client satisfaction.● Spearheaded the development of a new automation orchestration platform with integration into core business platforms for end-to-end control of change management, error notification/handling, and version control.● Led the Storage Services teams to manage over 60PB of SAN and NAS data with technologies supported: EMC VNX, EMC XtremIO, EMC Isilon, EMC VPlex, Pure Storage, NetApp, Cisco, and Brocade.● Eliminated human-related outages on the storage and network teams by developing a culture of ownership, accountability, and communication to greatly improve client relationships and team retention.● Cut the delivery time from days to minutes by delivering storage automation for provisioning. ● Managed the Network Services teams supporting a variety of network appliances and systems, including F5 BIG-IP, Cisco Nexus and Catalyst, Palo Alto, Aruba, Juniper, Riverbed, Arista Networks, and Cisco DNA Center.● Established a global hands and feet service with multiple vendors spanning 21 countries responding to network incidents.

Noida, Uttar Pradesh, In

Promoted to Manager of Automation, Operations Architect to serve as Subject-Matter Expert for outages and lead, coach, and develop a team of 6 automation engineers and 5 incident managers.● Reduced human errors 83% by developing and implementing change documentation and review process.● Reduced resource engagement time and MTTR 57% by devising an operations improvement plan.● Reduced noise incidents 40% by building a team to implement an incident reduction project.● Increased automation delivery 87% by developing processes to define, create, test, and deliver automation.● Created a solution to increase SAP processing by 30% and delivered a full stack end-to-end SAP analysis prior to year end financial close to ensure stability during peak periods.● Directed a team of automation developers to deliver a fully automated storage provisioning platform, enabling the team to deliver storage to the customer in minutes vs days and eliminate work errors.

Noida, Uttar Pradesh, In

Recruited to design cloud, virtual, and physical server infrastructure solutions. Served as a subject matter expert on outages to direct technical teams during outage resolution calls. ● Acted as a liaison between the executive and technical teams to drive a culture of collaboration, transparency, accuracy, and productivity while improving client satisfaction.● Achieved 80% reduction in idle servers by developing a business case across all data centers to shut down and migrate all hosts from a data center.● Developed business case to introduce data center redundancy for core infrastructure monitoring system

Kista, Stockholm, Se

Promoted to manage up to 5 developers to use a DevOps model to architect large-scale automations. Researched and evaluated potential new tools and automation products for the North American branch.● Addressed security, scalability, and reliability for solutions across numerous customer and corporate functions.● Fostered relationships with executives, clients, and operations teams to identify technological solutions to improve business.● Reduced annual manhours by 62K by gaining executive buy-in to leverage automation to reduce redundant tasks and changing the term headcount reduction to manhour reductions.

Kista, Stockholm, Se

Promoted to design and implement virtual and physical server infrastructure for >1300 servers in two data centers. Oversaw a $47M budget and indirectly led 25-30 resources.● Saved over $13M by repurposing deployed hardware, leading to reducing licensing costs 67% by limiting the number of installations for VMware cluster licenses. ● Decreased server build time from months to weeks by designing and implementing a work order system.● Increased hardware efficiency from 5% to 76% by developing a business case for migrating servers from physical to virtual environments.

Kista, Stockholm, Se

Promoted to build a team of four platform engineers focused on designing, implementing, and managing virtual and physical server infrastructure for >2800 servers in three data centers. Oversaw and managed software and hardware upgrades for 2800 servers through 8 additional data centers.● Drastically reduced the installation timeline from 6-8 months down to 60 days by partnering with the customer’s teams to create new infrastructure to deliver the next phase of outage forecasting within 90 days.● Devised an organization-wide platform engineering process to reduce costs, including requisitioning hardware, selecting vendors, defining system requirements, installing the system, and setting up the network.● Designed and implemented infrastructure for a real-time equipment monitoring system to enable network outage forecasting, including implementing a CENX system to detect Ethernet circuit degradation.

Kista, Stockholm, Se

Kista, Stockholm, Se

Kista, Stockholm, Se

Overland Park, Kansas, Us