Sarah Knowles Email & Phone Number

Montclair, Nj, Us

For this ecommerce retailer of name-brand footwear sold at a discount, developed business plan to leverage liquidator and overrun merchandise to build a virtual store for selling well-known men’s’ and women’s’ shoe brands at a discounted price.► Created operational infrastructure to support business launch and position for growth.- Sourced product and negotiated with liquidators. Oversee merchandising, assortment, and pricing structure. - Built processes for categorizing skus, tracking inventory, and managing distribution, logistics, and fulfillment. - Developed marketing plan, including website, SEO strategy, and discount/loyalty program.Introduced quality assurance and customer service protocols to fuel brand integrity and customer retention.

New York, Ny, Us

National enterprise-level point of contact for all supply chain, logistics and reverse logistics belonging to all Macy’s Inc. properties including Macy’s, Macy’s Outlet, Bloomingdale’s and Bloomingdale’s Outlet representing 78.5M cartons of merchandise with a retail value of $35.6B. Managed/integrated operations of 7 major functional units for streamlining Supply Chain Operations. Budget: $1M; Staff: 90► Trimmed costs by $1M through the introduction of operational rigor across distribution, logistics and ecommerce fulfillment areas that lead to an increase in customer service satisfaction.- Led team that created strategic sourcing process for launch of national outlet that became best practice for future store openings. Implemented operational process excellence, performance standards, physical inventory execution protocols, inventory reporting, reconciliation, and accounting processes. Recognized with division’s Associate of the Year award.- Chaired Logistical Team on processing techniques, requirements, Standard Practice development, implementation and tracking along with, metric (KPI) reporting for 1:1 (3PL) consolidator.- Led 3 Fulfillment Mega Centers start-ups. Responsible for system requirements, system testing, production support, user training and management production support.- Directed and coached logistics network on methodologies to reduce financial loss and improve EBITDA performance. Created a reporting and training structure to eliminate booking, freight payment, accounting, and processing errors between distribution centers and stores.- Undertook 2 Fulfillment Center’s system conversions. Replaced the internal locator system to Manhattan WMS platform while ensuring accurate on-hand representation and estimated customer deliver schedules were met.- Pioneered the systemic Cycle Count Program enabling ability to execute a perpetual inventory without closing or halting operations due to inventory activities .

New York, Ny, Us

Logistical Leader for Single View Inventory. Harmonized Fulfillment Center, Merchant and Systemic restriction activities to combine multiple inventory on-hand systems to a single view. This has led to an increase in ecommerce sales, reduction in transportation time and cost.- Cut operational expenses associated with inventory tracking by implementing analytical reporting and cycle count program metrics to continuously oversee cost control while monitoring operations and eliminating the need to shut down operation to conduct a physical inventory at the same time exceeding customer expectations.

New York, Ny, Us

Oversaw company-wide strategy and delivery for material handling, operational and product development process, installation, integration, and support of major system upgrades impacting transportation and distribution functions. Staff: 30► Led procurement activities and operational integration with internal supply chain engineering and external partners following company’s acquisition of May Co. to dramatically improve efficiencies and save millions of dollars.- Captured $3M in savings and reduced timeline associated with product end-to-end pipeline by revamping order system to facilitate consolidation of multiple purchase orders into a single carton. Realized additional $1M in savings through enhancements to sortation application and platform.- Consolidated 8 retail divisions into one and led 5 facility conversions from May Co. to Macy’s systems. - Led retraining effort of entire division implement train-the-trainer program.

New York, Ny, Us

Monitored daily operational workflow; reviewed hundreds of vendor ASN (advance ship notice) transmissions to ensure accuracy and proper integration into Macy’s transportation, on-hand, and financial systems. Implemented efficiencies through six sigma lean initiatives. Staff: 25- Introduced technology improvements and built processes to make product inventory store-ready in a fraction of the time previously required. Increased offset revenue by 100% and technology on inbound shipments by 30% in just one year.

New York, Ny, Us

Evaluated wage grades to ensure market competitiveness. Led national incentive initiatives, audited employee reviews, and administered merit increases.- Trimmed fulfillment center headcount by 10% while increasing productivity by creating a profit sharing incentive program.- Reduced insurance claims and costs and improved compliance by developing and implementing a fleet safety program.

New York, Ny, Us

Maintained vendor and carrier technical profile information, qualified vendors and ensured compliance. Staff: 10- Increased EDI compliance and decreased vendor settlements by 15% by introducing standard operating procedures and electronic reporting.

New York, Ny, Us

- Developed and published annual Vendor Standards Manual. - Created/implemented EDI PO reporting and analytics.