My role is to oversee efforts that ensure a seamless student service experience to IU Online students post admissions. This includes direct management of IU Online onboarding, orientation, career services, and the internal student services team. I also strategically oversee external vended services and student service partnerships across the IU system. Holistically, I provide leadership of initiatives to support IU Online student services and engagement from admissions to graduation.

I had the distinct privilege to serve as the Luddy School's inaugural Director of Online Education. The primary function of this position was to provide leadership and administrative oversight for all aspects of online education. Collaborating with academic leaders and faculty, I lead initiatives to position the Luddy School of Informatics, Computing, and Engineering as a premier academic provider by designing, developing, implementing, and managing innovative high quality online courses and graduate programs. I was also responsible for building and strengthening relationships with key stakeholders across campus including, but not limited to: deans, chairs, program directors, IU's Office of Online Education (OOE), and University Information Technology Services (UITS). I also recommended academic and administrative procedures to ensure state, federal, and accreditation policies related to instruction, curriculum, and course design.

I managed Data Science Graduate Studies and Records Office Operations, Admissions and Enrollment Operation, and Academic and Degree Processes for the Data Science within the School of Informatics and Computing (SoIC). My duties included supervising graduate admissions systems; developing systems relating to enrollment; curriculum requirement disclosure; Master’s level degree progress reporting; degree certification and advising; supervising and training staff and managing a wide variety of transactions involved in student services. I also serves as a liaison with faculty, administrators, staff and other University offices. I am a member on the Data Science Graduate Program Committee, helping to develop graduate policy. I established and maintained interactions with students to monitor progress and identify problems. I was responsible for the the direct supervision of program staff and was the primary contact for Data Science Graduate Studies office staff.

I am responsible for a variety of complex tasks related to the oversight of the Office of Student Financial Assistance’s (OSFA's) processing operation, individual record information and dissemination, and the integration of these services with those provided within the Office of Enrollment Management. My responsibilties include training, scheduling, and monitoring work product of processing staff; and ensuring accuracy and completeness of services and smooth flow of operation. I serve as informational resource to, and assist staff in resolving problems involved with operations; provide technical guidance; and answer questions regarding policies and procedures. I also respond to outside inquiries regarding operations; investigate and resolve problems, complaints, or discrepancies; and provide direct services to clients, especially those who require complex services. Lastly, I evaluate forms and procedures; contribute to staff discussions and development of enhancement to processing staff and general department operations.

My primary role was to assist the Records Services Supervisor and the Assistant Director of Admissions Operations in processing electronic and paper workflow of admissions documents. I trainined and assisted in the direction of staff, interpreted policies and procedures, and determined daily priorities. I developed and implemented workflow procedures and instructed staff in the performance of their duties. I also created and orchestrated a variety of reports and analyses to ensure integrity of records, status of processing, resolution of exceptions, and reported inconsistencies to management. I served as an information specialist on processing procedures by extracting data from databases, scheduling reports, recommending modifications to procedures, and responding to inquiries. I also hired, trained, and monitored the work of temporary seasonal staff.

I worked in the Enrollment Services Department of the Office of Admissions. It is a diverse and fast-paced environment where I was responsible for entering Recruitment and Admissions data into the PeopleSoft IU Student Information System (SIS) and Hydrus. I viewed imaged source documents and occasionally paper documents. When needed, I assisted with other data entry and office tasks.

At the Eppley Institute for Parks and Public Lands, I assisted each Project Manager maintain the quality of natural, cultural, and recreational experiences of all people. I collaborated with individuals from the National Park Service, state parks, municipal governments, and other similar organizations around the world. While my duties changed from week to week, I was called upon frequently to draft and proofread various written materials, conduct background research for various projects, and perform any clerical duties requested by a Project Manager. Occasionally, I was asked to Alpha test online e-courses and organize classroom training sessions.

As an unpaid intern, I cataloged and examined archaeological collections under the supervision of Director Cheryl Munson. I collected, analyzed, and processed data through various written and electronic formats. I also handled, numbered, and prepared artifacts for current and future research.

I worked under Dr. Jeanne Sept in the Anthropology course 'P380: Prehistoric Diet & Nutrition.' In this course, I aided in discussion-sections and implemented laboratory activities. I also assisted in the creation and preparation of essay topics and weekly assignments.

I worked under Dr. Stacie King and her graduate students in the topics course 'E105: Rise and Fall of Ancient Civilizations.' During my time as an UTA, I maintained educational collections, including attendance, written work, and grades through Oncourse. I assisted in the creation and preparation of assignments, quizzes, and tests. I also aided in discussion-sections and implemented laboratory activities.

During my time as a Student Researcher, I had the opportunity to engage in faculty-guided research. This consisted of a ten week of summer research under the guidance of a faculty mentor at Indiana University. To prepare for the research experience, I attended a pre-research seminar which over-viewed the research process from design through implementation. I received a $3,000 stipend and a $300 supply allowance to conducted my original research and ultimately attended national and local conferences, where I made formal presentations of my research to faculty and peers.