Kris Truong Email & Phone Number

Plymouth, Michigan

Plymouth, Michigan

I manage a team of project managers, technical and business analysts who work as business relationship managers to several high-exposure business partners, including Manufacturing Excellence, Continuous Improvement, Lean Manufacturing, Manufacturing Maturity Model assessment, and user level security for 100+ applications.My team manages the application implementation and operational support of Best Business Practices, Adient Manufacturing System and Continuous Improvement. Engage directly with business to define metrics for scorecards and dashboards for business intelligence. Manage business intelligence, data warehouse and ETL engine for corporation. Experienced in customer engagement, metric/KPI definition, reporting solutions, project management, Agile and Scrum project approaches, user experience and testing and vendor management.

RESPONSIBILITIES:-Structured the User Center Design / Information Architecture / Usability discipline for Johnson Controls Automotive IT-Project management of multiple concurrent projects -Customer facing consulting, management and requirements validation-Interface standards design & implementationPROJECT WORK:Global Enterprise Portal | ~50,000 employee users - Design, implementation & maintenance of global portal siteHR Scorecard | Best Business Practices scorecard for global enterprise human resources - Interface designIntranet sites | Maintenance, review and migration to portal environmentManagement Self-Service | transactional workflow applications for online completion of common business transactions, such as human resources requests, employee recruitment management & IT requests.

RESPONSIBILITIES:Headed up company-wide Business and Systems Analysis for web application development: -Client facilitation-Requirements Gathering-Business Solutions Design -Prototype creation and validation-Process maps and Use Cases-Site Maps and Wireframes-Testing Scripts & Quality Assurance testing-Usability Testing & User Acceptance Testing-Graphic Design & Review-Launch/Implementation PlanningTechnical Design duties, including:-Database modeling review and design-Network Architecture review and design-Functional Specifications-Requirements validationProject Management duties, including:-Methodology creation and implementation-Employee Resourcing-Change Control Management-Client Expectations Management -Deliverable estimation -Document control management-Project timeline planningCLIENTS:Ford Motor CompanyDaimler ChryslerGeneral MotorsLear CorporationJohnson controls IncorporatedDelphi Corporation

RESPONSIBILITIES:Initiated and structured the Information Architecture discipline, including:-Feature Value Matrix analysis-User Goals Analysis-Process maps-Wireframes & Site Maps-Trained employees as Information Architects-Defined the User Experience MethodologyPROJECT WORK:Corporate meeting planner site | website for planning corporate meetingsSupply Solution, Inc. | automotive supply chain inventory systemsMichigan Virtual University |workforce development education organizationEPrize, inc. | online sweepstakes, direct marketing and promotions company

Master Of Information, Human Computer Interaction, Information Architecture, User Centered Design, Usability,

Undergraduate, Education