Michael Knudsen

Michael Knudsen Email and Phone Number

Founder @ L8 Blooomers - A GenX Community
Sandy, UT, US
Michael Knudsen's Location
Sandy, Utah, United States, United States
Michael Knudsen's Contact Details

Michael Knudsen work email

Michael Knudsen personal email

About Michael Knudsen

Leading teams and developing new leaders. There is no higher calling, and I fully embrace it. We let society, traditions, and economic necessity limit our potential, but if we can step outside our constricting worldviews, infinite opportunity opens to our view. Radical personal change doesn't just happen and doesn't need to be triggered by trauma or loss. It can be deliberate and incremental. My purpose is to lead teams through growth and change.

Michael Knudsen's Current Company Details
L8 Blooomers - A GenX Community

L8 Blooomers - A Genx Community

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Founder
Sandy, UT, US
Michael Knudsen Work Experience Details
  • L8 Blooomers - A Genx Community
    Founder
    L8 Blooomers - A Genx Community
    Sandy, Ut, Us
  • Hca
    Contact Center Director
    Hca Feb 2016 - Present
    Nashville, Tn, Us
    Primary accountability for the operation of HCA's four NCCM (National Contact Center Management) Appointment Services line of service, supporting inbound and outbound patient/consumer interactions on behalf of HCA's hospitals, primary care and urgent care facilities. Currently leading a national team engaged in inbound/outbound appointment scheduling for recently discharged patients.
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  • Hca
    Manager, Operations National Contact Center
    Hca Apr 2012 - Feb 2016
    Nashville, Tn, Us
    Operations management for 65-seat physician referral center supporting HCA's network of 161 hospitals and clinics as part of the National Contact Center Management enterprise. Subject-matter expert in appointment services and Emergency Room follow-up.
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  • Xerox
    Strategic Business Unit Manager
    Xerox 2005 - Apr 2012
    Norwalk, Connecticut, Us
    Management of inbound third-party verification project for Verizon Communications (BPO client). 120-seat call center and full P&L responsibility for project. Initiated a successful activity-based compensation program that increased productivity by 16% year-over-year.
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  • Xo Communications
    Billing/Trouble Resultion Center Manager
    Xo Communications 2001 - 2005
    Herndon, Va, Us
    Management of outbound trouble resolution center from 2001-2003. Transitioned to national billing manager 2003-2005.
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  • Teltrust, Inc.
    Call Center Manager
    Teltrust, Inc. Sep 1998 - Jan 2001
    Led a 100-seat call center on an inbound telecommunications billing project. Implemented a performance incentive plan that increased productivity while reducing payroll. Successful call center relocation with less than 6% attrition.

Michael Knudsen Skills

Call Center Outbound Inbound Outsourcing Process Improvement Operations Management Workforce Management Coaching Staff Customer Presentations Resume Writing Proposal Writing Service Excellence Business Process Excellence Profit And Loss Management Financial Reporting Training Seminars Motivational Interviewing One On One Training Copy Editing Performance Improvement Staff Scheduling Program Management Account Management Contact Centers Troubleshooting Call Centers Inbound Marketing Crm Customer Satisfaction Direct Sales Team Leadership P&l Management Team Building Bpo Leadership Management Business Process Business Process Improvement Marketing Coaching Customer Relationship Management

Michael Knudsen Education Details

  • University Of Utah
    University Of Utah
    Communications
  • Western Governors University
    Western Governors University
    Business
  • Western Governors University
    Western Governors University
    Master Of Business Administration - Mba

Frequently Asked Questions about Michael Knudsen

What company does Michael Knudsen work for?

Michael Knudsen works for L8 Blooomers - A Genx Community

What is Michael Knudsen's role at the current company?

Michael Knudsen's current role is Founder.

What is Michael Knudsen's email address?

Michael Knudsen's email address is ca****@****hoo.com

What schools did Michael Knudsen attend?

Michael Knudsen attended University Of Utah, Western Governors University, Western Governors University.

What skills is Michael Knudsen known for?

Michael Knudsen has skills like Call Center, Outbound, Inbound, Outsourcing, Process Improvement, Operations Management, Workforce Management, Coaching Staff, Customer Presentations, Resume Writing, Proposal Writing, Service Excellence.

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