Ken Nuebler Email & Phone Number

Raleigh-Durham, North Carolina Area

O365 Program Manager for the State's O365 TenantCoordinates Microsoft licensing Launches new service offerings like Dynamics CRM, O365 Groups, Teams, Planner, PowerApps and FlowConducts enablement and envisioning meetings with Agencies on their readiness to consume Microsoft Office 365 Services (Teams, Office, e Mail, SharePoint, OneDrive, PowerBI and Skype)Provides Operational, Budget and Technical Leadership in Deploying Office 365 ServicesCoordinated migration schedules for roughly 57,000 users to migrate to Office 365 servicesManages budget, forecasts, expenses, revenues for Unified Communication Services

Provided Strategic Leadership for O365 Unified Communications portfolio Planned new O365 service offerings like Azure and CRMManaged yearly $8M budget, service forecasts, expenses, and rate developmentDeveloped Enterprise Contracts for Video equipment and Collaboration services. Managed contracts according to T&CsDeveloped SLAs, OLAs, and underpinning contractsMonitored metrics for ITIL processes related to Collaboration PortfolioManaged and provided performance plans for operational staff

Developed Business plans and SLAs to offer Video over IP, streaming media and web conferencing services.Technical Lead for major projects, initiatives, and new servicesConsulted with State agency CIOs and educational institutions on their requirements Provided Change, configuration, availability, release and security management for collaboration applications.Wrote State wide RFPs for services and equipmentGathered forecast and budget information for the DirectorResolved firewall and security vulnerabilitiesCollaborated on the change management process design team. Developed OLAs with service providers.Wrote and negotiated underpinning contracts

Video and network service liaison for all state government agenciesResponsible for daily operations of statewide video conferencing networkDeliver formal presentations to state legislators, state officials, international delegates and other constituentsProvide technical, operational and informational consulting servicesResponsible for training hundreds of video site clients utilizing various multi-media resourcesCreate, edit and publish training media and technical documentationProduce live and archived streaming video contentResponsible for publishing and maintaining all documentation for NCIH web page (www.ncih.net)Project management duties and special project assignmentsProduce international, national & statewide videoconferences for NC Governor’s Office and many other state agencies Consult with state agencies on telecommunications requirements

Designed and oversaw the technical development of the Award winning W. Fred Mayes Telecommunication Center. Managed the technical aspects of the Public Health Training and Information Network (PHTIN)Provided technical assistance and consultation for the School of Public Health, university campus, and statewide health departmentsProvided equipment and facility training to faculty, staff, students, and public health professionalsSupervised, managed, and trained departmental staffCoordinated video signal transmissions to the North Carolina Research and Education Network, the North Carolina Information Highway, and other external video and data networksManaged departmental budget