Technical Account Manager / Premium Services Manager Emea
The TAM/PSM is ultimately responsible for the health and growth of the client relationship, expansion of work within existing clients, client satisfaction and delivery excellence of services and engagements. The TAM occupies a high-profile position and is assigned to support Googles most visible, most strategic, and most demanding clients. Acts as primary customer advocate for the assigned accounts, driving their product and business needs within Google. Maintains close working relationship with multiple levels of the client’s organization. Provides reports that track client status and escalates appropriately. Closely monitors client business and organizational changes that may affect the relationship.Key accounts to manage:Allianz, GermanyAperam, FranceBank Vontobel, SwitzerlandBASF, GermanyB. Braun, GermanyCredit Suisse, SwitzerlandEricsson, SwedenKPMG, NetherlandsUBS, SwitzerlandValeo, FranceVDAB, Belgium