• Serve as a CSP advisor to clients, offering strategic insights on leveraging technology.• Translate client business needs into technical requirements, tailoring solutions to align with their goals.• Draft detailed technical proposals and respond to RFPs (Request for Proposals).• Lead client presentations, demonstrations, and negotiations to secure new service agreements.• Serve as a point of escalation for clients during project execution, coordinating between internal teams and clients.

• Lead and contribute to the planning and execution of IT projects.• Manage timelines, resources, and budgets to ensure successful project delivery.• Work closely with the internal support team, to deliver comprehensive services to clients.• Coordinate with account managers to align technical support with business strategies.

• Conduct detailed assessments of clients' IT systems and infrastructure.• Identify areas for improvement, potential risks, and opportunities for optimization.• Generate regular reports on system performance, incidents, and project progress.• Serve as the technical point of contact for clients, offering proactive advice on optimizing their IT environments.

• Assisting users with account setups, password resets, and systempermissions.• Troubleshoot issues, assess customer priority, prioritize, and givein-person, hands-on support to end users when necessary.• Responsible for workstation set up and IT onboarding of newhires.• Implementing security measures to protect systems fromunauthorized access and potential threats.• Troubleshooting hardware and software, installation, and for allstandard BCIB technologies.• Use monitoring tools to track system performance, availability,and resource usage.• Identifying and resolving technical issues, conducting root causeanalysis.• Maintain and track IT hardware (laptop, tablets, cell phones).• Regularly applying security patches and updates to operatingsystems and software.• Developing and maintaining backup strategies to ensure dataintegrity and availability.• Lead IT infrastructure projects to deliver new deployments,upgrades, peripheral and desktop infrastructure.• Participate in project work and operational support.• Writing technical guides for users and team members.• Assisting in IT Operations assignments.

• Assisting in the procurement and maintenance of IT hardware.• Troubleshooting systems and programs.• Monitoring and maintaining networks and servers.• Designing SharePoint sites and controlling permissions.• Upgrading, installing and configuring new hardware and software.• Implementing security protocols and procedures.• Creating user accounts and performing access control.• Documenting processes, as well as backing up and archiving data.• Onboarding and training employees with hardware and software.• Managing software licenses.

Managed cash, debit, and credit exchanges with point of sale systems. Stocking retail products, organizing storage areas, and an extensive understanding in customer service.

• Knowledge of produce: demonstrated seasonality, storage requirements, and proper handling techniques.• Inventory management: monitoring stock levels and coordinating with suppliers to ensure timely replenishment.• Quality control: adherence to quality standards.• Pricing and labeling: labeled and priced produce items.• Sanitation and safety: Adhered to strict sanitation and safety protocols, including proper cleaning and sanitization of work areas.• Customer service: provided exceptional customer service by assisting customers with their produce selection.

Leading a team, instructing, and taking on leadership roles as well as planning, organizing and executing activities. Squadron Flight Sergeant’s are responsible for the safety of all cadets, ensuring and upholding senior cadets to carry out their tasks and train them so they may assume higher roles.