Kobe Falco Email & Phone Number

California, United States

Newport Beach, California, United States

As the Director of Program Management, I led a wonderful team of 5 direct reports and executed strategic initiatives across multiple high-impact programs including B2B (Retail Compliance), EDI, Billing, Amazon Prime, and warehouse expansion. My role involved orchestrating complex projects, negotiating with vendors, and implementing innovative solutions to drive operational excellence and enhance customer satisfaction.Key Responsibilities & Achievements:B2B Program: Served as the lead consultant in designing a robust B2B platform, ensuring it met the dynamic needs of our business and customers.EDI Program: Negotiated and secured partnerships with two leading EDI software vendors, CLEO and SPS Commerce, to support our expanding customer base and improve transaction efficiency.Billing Program: Deployed new audit processes that significantly improved billing accuracy and reduced errors, enhancing financial integrity and customer trust.Amazon Prime Program: Collaborated closely with our software vendor to ensure high-quality standards and improved order delivery metrics, contributing to an enhanced customer experience.Warehouse Expansion Program: Implemented multiple process improvements that accelerated warehouse onboardings while maintaining stringent quality standards, supporting our growth and scalability.My tenure as Director of Program Management was marked by a commitment to driving process improvements, fostering strong vendor relationships, and delivering measurable results that aligned with our company's strategic goals.

Responsible for Shipwire's B2B, Warehouse Expansion, and Strategic Merchant Integration programs.

Orange County, California Area

Sr. Program Manager for Ingram's CLS Amazon Prime Fulfillment.

United States

Currently responsible for managing Global implementation projects for new customer integrations (US, EMEA, and APAC). Project Management includes: guiding multiple teams through initiation, definition & planning, execution, performance & risk control, to project close; all managed via Microsoft Project 2016. I was the technical project manager for the successful deployment of the Seller Fulfilled Prime integration. My strengths are strong communications skills, ability to organize large teams with multiple tasks, and having a clear mind about process. Systems include: AS/2 SFTP HTTPS Communications, SAP, platform servers, and custom in-house solutions.

Responsible for creating customer business requirements documentation, business process flows, managed internal and external global IT meetings. Provided customer IT technology recommendations related to EDI & XML and played a supportive technical role for Sales. Managed and successfully deployed multiple global IT projects throughout the project life cycle.

Greater Chicago Area

Recruited to oversee company-wide Electronic Data Interchange (EDI) and manage system-wide IBM i5 software and standards. Responsible for managing projects, communicating status updates to stakeholders, and designing process improvements. Performed annual reviews, defined goals, and reviewed educational opportunities, for my direct reports. Managed the Software Development Life Cycle (SDLC) and conducted compliance audits.

Issaquah, Wa

My primary role was as a Business Analysis creating Use Case project documentation for IT. I supported the Operations Accounting and EDI teams I was responsible for designing and successfully implemented an electronic funds transfer process ("ACH").

Redmond, Wa

As a Sr. Programmer/Analyst responsible for the analysis, design, implementation, and support of the EDI systems. I spearheaded many process improvements; saving money by reducing support hours. Included travel overseas to Japan.

San Francisco Bay Area

As a freelance consultant I successfully supported companies with IBM AS/400 systems with EDI connectivity: from design to programming and support.

San Francisco Bay Area

As an IT consultant successfully provided comprehensive EDI project and programming support on the IBM AS/400 platform. This involved multiple migrations and a successful Y2K rewrite. I interacted directly with senior management and key stakeholders.