Support Engineer I
CurrentSupport, verification, and validation that the customer calling or emailing is entitled to receive the requested services using tools like NetSuite, Jira, Microsoft Teams, and Office 365. Recording the details of the question or problem in a problem management database. Assessing the criticality of a problem to the customer and assigning the priority in the problem management database. Searching solutions database for a known solution to the issue the customer is reporting. Supplying a case number to the customer for tracking the issue; and dispatching the request's case number to Level 2 support for further investigation.