Kobi Malka Email & Phone Number

Israel

•Establishment of national service technician’s system, approximately 300 company technicians and contractors (about 1,500 customer visits per day). •responsibility for 5 region managers and 20 team managers.•Responsibility for recruitment, training and certification of managers and technicians•Manage and control budgets in excess of 50 million NIS per year•Leading a sales process by a service technician during customers visits (a groundbreaking move at the company)•Generate daily, weekly, and yearly reports for inventory, service call ratios, and team performance in order to develop and motivate employees to action.•Comprehensive management of all the inventory/logistics and operations of the department. •Building objectives, measures, reward and development models and ranging programs for technicians.•Integrating processes and routines in the field of service and SLA compliance Establishment of national projects from initial to ongoing management.

•Lead the operational management of “Cellcom TV” project.•Management of service and installation teams (private and business sectors) in three regions nationwide.•Responsibility for 200 service technicians \ installers: recruitment, training, promotion and development.•Management and improve of subcontractor’s system of service technicians and installers, including supervision and control.•Build a pricing model for subcontractors: reward \ incentive \ penalty. •Implementation of support systems: scheduling and forwarding systems, and applications for technicians.•Set goals, wage models and develop promotion programs for employees and managers

Israel

•Responsibility of service and installations to a volume of approximately 1.5 million private and business customers in 4 geographic areas.•Promotion of service technicians to sales positions while increasing the sales volume (ARPU) from customers.•Management planning and control of budgets of more than 100 million NIS.•Overall responsibility for 800 service/Installations personnel and managers nationwide, building training programs, promotion and development.•Building processes, working methodologies and technical specifications and integration to field personnel.•Management engagements with contractors - negotiating, closing the contract terms, agreements, inspection and approval of the accounts•Setup of service layout for coordination, detection / prevention of failures, documentation and compliance processes in SLA.•Build a pricing model for subcontractors: reward \ incentive \ penalty. •Logistics management, coordination, monitoring and transportation of equipment to various sites.•Improving technical service by creating a great service experience, increasing sales and improving company profitability.

•Building and management of advanced technological plant for the production of frozen foods for institutional clients in the North.•Building operational infrastructure - purchase of machinery from abroad, setting up a manufacturing and defining work processes.•Supply chain management and responsibility for transporting products to customers through external sub-contractors.•Leading the plant to success and selling the enterprise a year later to investors.

Senior Management - Leadership Development

Ba In Business Administration