Kobir Ahmed

Kobir Ahmed Email and Phone Number

Customer Support and Engagement Team Lead @ NatWest Group
edinburgh, edinburgh, united kingdom
Kobir Ahmed's Location
Birmingham, England, United Kingdom, United Kingdom
About Kobir Ahmed

Personable and enthusiastic professional with over 10 years of experience in personal and business client relations positions. Adept at managing high profile client accounts and establishing strong business relationships which result in an overall increase in revenue and customer experience, and the attainment of defined corporate goals. Skilled in quality assurance and control, finance, risk management and business development.

Kobir Ahmed's Current Company Details
NatWest Group

Natwest Group

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Customer Support and Engagement Team Lead
edinburgh, edinburgh, united kingdom
Website:
natwestgroup.com
Employees:
20624
Kobir Ahmed Work Experience Details
  • Natwest Group
    Customer Support And Engagement Team Lead
    Natwest Group Jan 2024 - Present
    Remote
    Supporting customer care specialist/team leads with strategic planning of current and upcoming projects.
  • Natwest Group
    Customer Care Specialist
    Natwest Group May 2022 - Dec 2023
    Birmingham, England, United Kingdom
    Supporting vulnerable customers impacted by local branch closures, alongside reviewing processes to enhance customer experience.
  • Natwest Group
    Customer Support Specialist
    Natwest Group Nov 2020 - May 2022
    Birmingham, England, United Kingdom
    Training and supporting new team members whilst also serving as subject matter expert on banking policies, procedures and products - monitoring processes and providing feedback where necessary.
  • Nationwide Building Society
    Financial Support Specialist
    Nationwide Building Society Aug 2020 - Oct 2020
    Coventry, England, United Kingdom
    Communicate effectively with clients to understand individual financial situations and offer solutions to their needs whilst building long lasting relationships.
  • Bengal Relish Limited
    Supply Chain Manager
    Bengal Relish Limited Jan 2013 - Aug 2020
    Willenhall, England, United Kingdom
    Responsible for the supply chain process, ensuring efficiency and effectiveness in saving cost and maximising profitability.
  • Carphone Warehouse (Now Currys Plc)
    Store Manager
    Carphone Warehouse (Now Currys Plc) Mar 2019 - May 2020
    Dudley, England, United Kingdom
    Managing store: this included taking full responsibility in smoothly running the store and achieving business targets.
  • Carphone Warehouse (Now Currys Plc)
    Assistant Manager
    Carphone Warehouse (Now Currys Plc) Sep 2014 - Mar 2019
    Birmingham, England, United Kingdom
    In a KPI-driven environment - create the kind of culture where people love what they do, are passionate about their daily engagement and support for customers.

Kobir Ahmed Education Details

Frequently Asked Questions about Kobir Ahmed

What company does Kobir Ahmed work for?

Kobir Ahmed works for Natwest Group

What is Kobir Ahmed's role at the current company?

Kobir Ahmed's current role is Customer Support and Engagement Team Lead.

What schools did Kobir Ahmed attend?

Kobir Ahmed attended Chartered Management Institute, Birmingham City University.

Who are Kobir Ahmed's colleagues?

Kobir Ahmed's colleagues are Satwinder Sahota, Samannya Ambujakshan, Mudith Dabarera, Rouble Guleria, Abhay Padma Das, Mike Bentley, Rishabh Kalra.

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