Ken O'Brien Email & Phone Number

Poway,Ca

Senior Account Manager who generates revenue by securing renewal/new product sales from existing or expired subscription customers. Using consultative sales strategies, make presentations to customers regarding product specifications, features and benefits. Utilize contact management programs for customer solicitations and follow-up. Manage current accounts by email referral, fax, inbound/outbound calls. Maintain and up-sell existing accounts by providing excellent customer service and timely response. Annual Top Performer with excellent time management skills.

Investigated and negotiated settlement of assigned commercial and residential property damage claims in San Diego County. Experienced at providing satisfactory claim resolutions for customers, clients and attorneys. Demonstrated ability to successfully work with minimum supervision from company and home based office coordinating assignments with corporate contact. Excelled at time-management of assignments to complete customer contacts, on-site meetings, inspections and vendor solicitations. Prepare computer generated reports and damages appraisals/estimates.

Experienced in the investigation and settlement of property and liability (casualty) claims- developed expertise in administration of large exposure commercial and residential product liability claims located within California for specific corporate client. Responsible for Contract Administration representing client interests in attorney negotiations. Contractor bid solicitation, review and assignment.