Architectural Technical Sales Director | $4B | C-Level & Svp Stakeholder Management
Atlanta, Georgia, Us
โค Led Architectural Technical Sales (ATS) team, covering 3 regions across 24 states, Western Canada and International (Latin America, Europe, Asia, Middle East) with 16 ATS Managers (mechanical, industrial, electrical engineers), seven direct reports. โค Achieved sales revenue growth of 5% FY22, 5% FY21, 7% FY20, 12% FY19, 17% FY18, 12% FY17, growing one brand $100M+ in five years.โค Earned a 9.8/10 CSAT score for the ATS service levels, increased from 8.1 in FY19.โค Instituted Lean / Six Sigma process improvements: $3.2M in savings | 14 kaizens | Delivered thirty-seven process improvements with seventy-one standard work instructions composed for ATS team. โค Executed a $11.7M growth strategy as part of a $200M AIP; utilized House-of-Quality with monthly reporting to President and executive team.โค Delivered a digital 'order tracker' transformation using Agile 'sprint' methodology as part of 'Where's my stuff' project within 6 weeks with cross-functional team and COO sponsorship. โค Earned a SPOT award from Human Resources VP for culture annual improvement plan (AIP) focused on "Light the Way" leadership that transformed 28 new leadership competencies.โค Reduced lead time from six days to four hours via the creation of robotic processing automation for no-charge sample orders, removing five admins from the process; SVP-sponsored strategy, delivering a monthly presentation to CEO.โค Lean and Six Sigma tools utilized: DMAIC, Fishbone, A3, 5 Whyโs, 6S, FMEA, Value Stream Mapping, Standard Work, SIPOC, House of Quality, 8 Waste, Flow, VOC, Affinity Diagrams, Gantt Charts, and Pareto Charts.Customer Success | Customer Engagement | Customer Experience | Client Engagement | Operations | Fortune 100 | Performance Levels | Key Metrics | Project Plans | Key Stakeholders | Industry Standard | Service Level Agreements | Customer Requirements | Executives | C-Level | SVP | VP | Interpersonal Skills | Clarity | Vision | Agility | DMAIC | A3 | Sales Operations