Kobus Smith Email & Phone Number

­First Technology is a value-added Information Technology company supplying and implementing hardware and software solutions that are complimented by the provision of associated support services.­ The company aims to ensure that the risks associated with the deployment of new technologies are reduced, while providing competitive total Cost of IT ownership that yields a compelling return on investment on behalf of clients.­ Acquires a thorough understanding of key customer needs… Show more ­First Technology is a value-added Information Technology company supplying and implementing hardware and software solutions that are complimented by the provision of associated support services.­ The company aims to ensure that the risks associated with the deployment of new technologies are reduced, while providing competitive total Cost of IT ownership that yields a compelling return on investment on behalf of clients.­ Acquires a thorough understanding of key customer needs and requirements through research and direct stakeholder engagement.­ Plays an integral part in sourcing and generating new sales that will turn into long-lasting relationships.­ Develops trusting, professional and mutually beneficial relationships with a portfolio of major clients, ensuring that they do not turn to competitors.­ Enhances relationships with existing customers by continuously proposing IT Solutions that meet their specified needs and organisational objectives.­ Ensures that the correct products and services are delivered to customers in a timely manner.­ Acts as a link for communication between key customers and internal teams.­ Promptly and effectively resolves problems faced by customers and deals with complaints to maintain high-level service satisfaction, trust and loyalty.­ Generates regular reporting on progress and forecasting for internal and external stakeholders, employing understanding of key account metrics.­ Maintains an up to date and fully informed knowledge of industry movements and developments. Show less

­A leading empowered ICT integrator that provides high performing and secure ICT Solutions to Corporate South Africa and the Country's Public Services Sector.­ Ultimately responsible for the provision of broad based solutions to the corporate market. Reporting directly to the Sales Director.­ Consistently established productive and professional relationships with key personnel on assigned customer accounts.­ Directed the involvement of company personnel (including… Show more ­A leading empowered ICT integrator that provides high performing and secure ICT Solutions to Corporate South Africa and the Country's Public Services Sector.­ Ultimately responsible for the provision of broad based solutions to the corporate market. Reporting directly to the Sales Director.­ Consistently established productive and professional relationships with key personnel on assigned customer accounts.­ Directed the involvement of company personnel (including support, service and management resources) to successfully meet account performance objectives and customer expectations.­ Dynamically led a joint company-strategic account planning process, developing mutual performance objectives, financial targets and critical milestones.­ Predominantly accountable for assessing, clarifying and validating customer needs on an ongoing basis.­ Played in instrumental role in leading solution development efforts that best addressed customer needs, whilst overseeing the involvement of pertinent company personnel.­ Successfully achieved assigned sales quotas in designated strategic accounts, as well as assigned expectations for profitability.­ Actively accomplished strategic customer objectives defined by company management.­ Responsible for completing strategic customer account plans, in addition to assuring high customer satisfaction ratings in line with company standards.­ Diligently concluded required training and development objectives within the assigned time frame.­ Enlisted the support of sales specialists, implementation resources, service resources and various sales and management resources as required.­ Responsible for the attentive co-ordination of company executive involvement pertaining to customer management.­ Engaged directly with Customer Service Representatives, thereby ensuring total customer satisfaction and proficient issue resolution. Show less

Midrand

Rivonia

Centurion

Woodmead

Johannesburg Area, South Africa

Kempton Park