Koby Conrad Email & Phone Number

United States

Achieved an average time-to-fill of 25 days.Maintained a consistent time-to-hire of 26 days.Successfully managed 1-9 verification for all hires at Gabb.Coordinated and scheduled in-person and remote interviews with candidates and hiring managers.Managed the offer and onboarding processes for all assigned hires.Identified methods to improve the candidate experience and hiring process.Collaborated closely with the Customer Support department to identify and fulfill their hiringrequirements.Maintained up-to-date job postings on the company website and job boards.Ensured each candidate received timely updates and responses.

Lehi, Utah, United States

Lead teams of up to 15 agents to improve QA, KPI, and CSAT ScoresConducted interviews for new applicantsHosted 1:1s and worked with agents on corrective actions

Tier two customer supportEscalation CallsAssisted our frontline agents to better help our customersTroubleshooting Tech

Lehi, Utah, United States

Chat, Phones, EmailsExcelled in all QA, CSAT, and KPI standardsLearned how to interact with customers of various platforms as tier one support.

Lindon, Utah, United States

Prepared orders for shipment by inserting associated paperwork, tagging boxes and scanning barcodes to upload package data to tracking system

Orem, Utah, United States

CashierLine workerCloserTrying to earn extra cash in high school took a short break between March and July