Koby Gilbert Email & Phone Number

Management of a team of skilled individuals offering supplemental support on digital products utilized in daily operations.Developed team members into leadership roles to promote further internal growth.Nurtured company culture to create a welcoming environment within our department that employees enjoy engaging with.Oversight of a large-scale project involving product replacement for a significant consumer base including residential and commercial properties across the entire state of Florida.Developed and tested new Standard Operating Procedures with long-term sustainability as a primary company focus.Managed inventory supply and distribution for a digital product line across the entire state of Florida.Provided analytics of company performance to assess weaknesses in daily practice and implement additional training and procedures to correct.Communicate with a global team of leaders to share best practices and new product developments for the purpose of internal improvement.

Provided daily analysis of data collected by digital products offered by our company, and relayed information in a consumable format for employees and customers.Acted as a Tier 2 support for product issues unable to be resolved by Digital Installers within the company.Managed routing and scheduling for a team of individuals with a focus on efficient completion of a large workload.Engaged in a leadership role during a large-scale project to provide product replacements throughout the state of Florida.Developed and administered training for technicians on installation and operation of digital products.

Performed installations of digital products for residential and commercial consumers.Troubleshooting digital equipment to identify and correct issues associated with previous installations and day to day operation of devices.Managed appointments with self-scheduling to prioritize route efficiency.Took part in a large-scale project involving product replacement across the entire state of Florida.

Operating efficiently in a fast paced environment to meet specified work quotas.Ability to provide timely and precise solutions to consumer dilemmas both residential and commercial.Assisted in scheduling work for Field Technicians with focus on meeting time constraints that fit consumer needs.Consistently provided outstanding customer services in tone and demeanor over the phone while retaining professionalism.

Self management and organization on a daily basis, fast paced environment that requires a high output of job completion in order to meet set goals, and extensive customer service and retention.

Fast paced work environment highly directed toward customer service, a focus on memorization skills and organization, friendly and team oriented workplace.

Secluded work environment with minor managerial involvement and a need for high customer output.

High School Diploma

Education record