Koby J. Johnson Email & Phone Number

Oak Brook, Illinois, United States

In this role, I was tasked with creating a vision for a newly established enrollment and recruitment department, guiding a large team in support of public and private institutions through strategic planning. ✯ Foster cultures of collaboration which have been key to scaling our recruitment platform and achieving measurable growth across our partner institutions.✯ Standardize and scale proprietary, CRM-based student relationship platform, ensuring efficient data integrations and… Show more In this role, I was tasked with creating a vision for a newly established enrollment and recruitment department, guiding a large team in support of public and private institutions through strategic planning. ✯ Foster cultures of collaboration which have been key to scaling our recruitment platform and achieving measurable growth across our partner institutions.✯ Standardize and scale proprietary, CRM-based student relationship platform, ensuring efficient data integrations and delivering consistent results across multiple educational partners to best analyze data from and engage prospects. ✯Collaborate with client-facing teams to provide performance insights and strategies for meeting enrollment goals, while maintaining strong relationships with private, not-for-profit institutions. ✯ Advise on client deals and ensure alignment of the student recruitment process with client expectations, focusing on inquiry management, application conversions, and service level agreements (SLAs) adherence. Show less

Oak Brook, Illinois

I led a high-performing team across many prestigious partner institutions, setting ambitious goals and performance metrics to streamline student recruitment operations and deliver exceptional enrollment outcomes. ✯ Mentored and empowered Directors of Admissions, crafting and executing tailored strategies for both elite state and private universities to drive substantial growth and innovation in admissions. ✯ Championed cross-functional collaboration by working closely with… Show more I led a high-performing team across many prestigious partner institutions, setting ambitious goals and performance metrics to streamline student recruitment operations and deliver exceptional enrollment outcomes. ✯ Mentored and empowered Directors of Admissions, crafting and executing tailored strategies for both elite state and private universities to drive substantial growth and innovation in admissions. ✯ Championed cross-functional collaboration by working closely with academic, operational, and financial stakeholders to ensure alignment on institutional goals, strengthening unified and tailored approach to admissions. ✯ Partnered with marketing teams to craft compelling student engagement strategies, ensuring seamless, high-value recruiting experiences that resonated across diverse programs and institutions. ✯ Orchestrated smooth departmental overhaul, successfully integrating new partners while boosting team morale and improving overall performance in rapidly expanding and evolving environment. Show less

Oak Brook, Illinois

I led a team of eight Admissions Program Managers, delivering one-on-one coaching, call monitoring, and ongoing development to ensure high standards of customer service in line with process compliance requirements. ✯ Managed day-to-day operations by overseeing the enrollment process, maintaining compliance, and ensuring all SLAs were met, including speed from inquiry to application, application to completion, and melt rates. ✯ Communicated regularly with institutional partners… Show more I led a team of eight Admissions Program Managers, delivering one-on-one coaching, call monitoring, and ongoing development to ensure high standards of customer service in line with process compliance requirements. ✯ Managed day-to-day operations by overseeing the enrollment process, maintaining compliance, and ensuring all SLAs were met, including speed from inquiry to application, application to completion, and melt rates. ✯ Communicated regularly with institutional partners, providing updates on performance metrics and ensuring alignment with their expectations for admissions and student engagement while holding weekly progress update meetings. Show less

Oak Brook, Il

I transitioned from an individual contributor to a leadership role, managing a team of three Program Managers while maintaining personal performance and contributing to the team's overall success. ✯ Recruited and interviewed prospective students for graduate degree programs, leveraging Salesforce and Slate CRM systems to track and manage their information and streamline communication. ✯ Increased student starts and revenue by implementing customer-focused sales approaches and… Show more I transitioned from an individual contributor to a leadership role, managing a team of three Program Managers while maintaining personal performance and contributing to the team's overall success. ✯ Recruited and interviewed prospective students for graduate degree programs, leveraging Salesforce and Slate CRM systems to track and manage their information and streamline communication. ✯ Increased student starts and revenue by implementing customer-focused sales approaches and refining team coaching practices to improve outreach effectiveness. Show less

Oak Brook, Il

I managed the entire student recruitment lifecycle on behalf of partners, engaging directly with prospects, conducting needs assessments, and shepherding them from initial inquiry to course enrollment.

Various Duty Stations

Bachelor Of Science - Bs

Master Of Business Administration - Mba