Koby Freudenberger Email and Phone Number
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Customer Success and post sales Executive with a proven record of building and leading Customer Success organizations.Highly skilled in building and developing high-performing teams and collaborating cross-functionally to implement business initiatives, improve workflow efficiency, and decrease operating costs.Experienced in managing cloud-based solutions implementations (SaaS) as well as on premise products.Leading global technical teams gained me the knowledge & understanding of different cultures.Offer excellent communication and interpersonal skills to build strategic alliances and motivate others.Self-Starter & Team Player, who can work in a highly dynamic environment.Knowledge of CRM (SFDC)/ Customer Service / Knowledge Management/ Communities.
Monday.Com
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Vice President Of Customer SuccessMonday.Com Oct 2020 - PresentTel Aviv, Israel, Il
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Head Of Customer SuccessCheckmarx Mar 2017 - Oct 2020Paramus, New Jersey, Us● Leading the WW CS organization● Accountability for maintaining and growing existing customer base (Positive Net Churn)● Leading renewal processes E2E● Building and tutoring the CS organization● Driving the Customer Success vision both internally and externally● Building and enforcing Methodology● Defining and implementing R&Rs and processes with internal stakeholders● Motivating team members to perform at the highest level possible. -
Senior Manager, Customer SuccessHewlett Packard Enterprise Feb 2014 - Feb 2017Houston, Texas, Us● Managed a WW CSM group for HPE’s SaaS solutions.● The group was involved in the full customer lifecycle, leading the relationship throughout the subscriptionterm of the customer.● Served as the main focal point & escalation manager for the customer within HPE● Drove adoption, usage & retention.● Created supporting tools in order to drive efficiency improvement for the business and increase customeradoption● Partnered with product education to deliver clear standards and practices for client-side deployment● Communicated our technology processes to key customers, ensuring our point of view and key valueproposition are well understood -
Saas Customer Success ManagerHewlett Packard Enterprise Jan 2013 - Feb 2014Houston, Texas, Us● Led the global customer success of HPE’s Agile Manager solution● The key objectives were to drive customer loyalty, ensure that my customers are satisfied, realizingmeasurable value from our service & increasing HPE’s footprint with the customer.● Developed customer programs, processes and best practices.● Shared customer feedback with RnD, Sales, Product and Marketing.
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Manager - Emea & Apj Customer SupportPrecise Software Solutions, Inc 2012 - 2013Houston, Tx, Us● Managed Tiers 1 - 3 of Customer support for the EMEA & APJ regions● Worked with Salesforce as our case & customer management tool as well as a knowledgebase● Collaboration with internal teams (R&D, QA, PM) to prioritize cases and plan product releases and ERs● Engaged with customers to ensure their satisfaction -
Senior Technical Account ManagerPrecise Software Solutions, Inc 2011 - 2012Houston, Tx, Us● Managed the ongoing relationship with global Enterprise customers● accompanied the implementation of the products at customer’s site, including Crisis and risk management ● Managed ongoing technical issues with internal teams (Support, R&D) and with the customer
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Senior Pre-Sales ConsultantOptier 2009 - 2011New York, Ny, Us● Managed the Presale operations of the company’s products in Israel and ME● The scope of my role included answering RFIs/RFPs, doing POCs on customer’s site and assisting the technical side throughout the sales cycle, using Salesforce to track our opportunities● Assisted in the product marketing area providing sales supporting documentation such as competitive analysis & Functional white papers -
Technical Account ManagerOptier 2007 - 2009New York, Ny, Us● Managed the ongoing relationship with global customers from the fortune 100, which included weekly calls and occasional visits on site● Planned the implementation of the products at the customer’s site:○ Analyzed the customer’s working environment and applications○ Planned timelines, resources and dependencies for the implementation, including risk analysis and a rollback plan
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Crm & Apilink R&D Project LeaderAmdocs 1998 - 2007Chesterfield, Mo, UsManaged several CRM projects for global customers such as Vodafone UK, SFR France and Libertel Holland, which included performing the analysis, design, development, implementation and interactions with customer’s systems. ● Managed the full scope of the project including gathering of requirements, gap analysis, design development, on site integration tests, coordination with respective teams from customer’s side and synchronization of data from these systems into CRM● Led all conversions from the customer’s legacy systems into CRM.
Koby Freudenberger Skills
Koby Freudenberger Education Details
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Tel Aviv UniversityFinance & Entrepreneurship -
Bar-Ilan UniversityComputer Science & Statistics
Frequently Asked Questions about Koby Freudenberger
What company does Koby Freudenberger work for?
Koby Freudenberger works for Monday.com
What is Koby Freudenberger's role at the current company?
Koby Freudenberger's current role is Vice President of Global Customer Success and Services at monday.com; Leader, Customer Success..
What is Koby Freudenberger's email address?
Koby Freudenberger's email address is ko****@****arx.com
What is Koby Freudenberger's direct phone number?
Koby Freudenberger's direct phone number is +191747*****
What schools did Koby Freudenberger attend?
Koby Freudenberger attended Tel Aviv University, Bar-Ilan University.
What skills is Koby Freudenberger known for?
Koby Freudenberger has skills like Integration, Saas, Pre Sales, Telecommunications, Crm, Java Enterprise Edition, Account Management, Cloud Computing, Oracle, Agile Methodologies, Team Leadership, Product Marketing.
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