Kochaporn Sagultangphaisal Email & Phone Number

Thailand

- Curate and schedule daily content across all company social media platforms.- Leverage Google Analytics, Supermetrics, and social media analytics tools (such as Facebook Insights and Instagram Analytics) to conduct in-depth performance analytics and produce actionable reports.- Drive a 21% month-over-month increase in social traffic by refining audience segmentation, conducting A/B testing, and optimizing content distribution.- Manage paid advertising campaigns on social media, consistently meeting objectives for impressions, traffic, and engagement.- Enhance SEO performance through keyword research and analysis, resulting in an average improvement of 37 positions in search engine rankings for target keywords.

Thailand

- Managed social media content across platforms including Sprout Social, WordPress, LINE Official, and Braze.- Planned and validated information to ensure successful communication campaigns.- Collaborated with internal teams and cross-functional departments to enhance overall strategy.

Thailand

- Provided timely and accurate support to customer inquiries, ensuring exceptional service.- Effectively addressed and resolved customer complaints to enhance satisfaction.- Monitored and collected customer feedback and suggestions to drive continuous improvement initiatives.

- Collaborated with internal and external stakeholders to foster effective communication.- Managed group complaints with a strong focus on resolution and customer satisfaction.- Effectively negotiated compensation agreements to address customer concerns.