Bob Koch Email & Phone Number

Urbana-Champaign, Illinois Area

Successfully identified and captured a high-end, telecommunication service niche resulting in company acquisition. Team leader of rapid application development and deployment of innovative mobility services to key clients: Sprint, Toys R' Us, FedEx, and United Air Lines.• Designed mobile apps (B4A, Java, HTML, CSS, and Eclipse) to schedule, organize, and track 4g/LTE cell tower installations and upgrades throughout central mid-west region. Improved operation efficiency by 20% and reduced cost-per-site by 62.5%.• UX and wireframe mockups to do proof-of-concept for Sprint 4g/LTE pre-market mobile device validation test tools achieving a 32% reduction in time-to-market goal..• Collaborated with Motorola and Toys-R-Us, led front-end design and development of BabySmart; a Symbol scanner app enabling customers to scan items for their ‘baby-shower’ registration. Used to manage in-house inventory demand-levels.• Created web-based benchmark tools (HTML, CSS, Javascript, Perl, MS Access, and Coldfusion) to independently and discretely gather data from operators worldwide with cellular networks from one of the top-5 cellular vendors. The 5-year program was implemented and improved performance gaps in “green-field” deployments. • End-to-end creation and maintenance of the Motorola GRMS system, a multi-channel web-based global resource management application mapping queries and analysis (MS Access, Oracle SQL, MySQL, and ColdFusion) for service scheduling, cost control, resource skill certifications, and HR soft-skill training. • Strategic analysis delivered to inform, manage and drive stakeholder expectations.• Responsible for Master Service Agreements, KPI, and Service Level Agreements. Continually strived to ensure contract agreements and timelines were met, and that service templates were used as ‘best practices’ throughout the many programs. Clients including: NSN/Motorola Cellular, Verizon, Sprint, US Cellular, AT&T, T-Mobile, Motorola Solutions, and SAC Wireless.

Directed a team of 25 system engineers to develop and deploy CDMA 1X Advanced System Engineering, Network Performance and RF Optimization services. Spearheaded standardization and knowledge transfer of common tools, practices, procedures, and critical network performance measurements, ensuring a quality delivery of optimization services.• Increased call success rate 38% by providing RF Optimization service software and hands-on workshops.• Ensured smooth migration from an existing CDMA IS95A/B network to 1X capability, while simultaneously validating a 1X network and capacity specifications by initiating and developing a standardized SC4812 Base Station Transceiver upgrade, calibration and ATP (Acceptance Test Plan) procedures.• Directed RF engineering team in development and deployment of CDMA 1X RF Air Interface workshop, addressing both call-flow scenarios and troubleshooting techniques for RF performance and optimization.• Successfully directed and motivated 125 engineers, worldwide, in Y2K software rollout consisting of over 1,650 CDMA, GSM, and Analog infrastructures. Monitored and controlled load support along with critical network support activities to ensure 100% compliance and operation. Exceeded expectations and surpassed corporate rollout deadlines by 2 months.

Initiated and directed strategic planning, development and deployment of the Motorola Cellular Network Outage Recovery and Resolution team. Provided link between hardware and software support teams to identify, implement, and standardize procedures to reduce Outage Recovery time by a factor of 10.Managed a team of 23 multi-disciplined engineers; operating 24/7 on all service-affecting incidents stemmed from full system recovery or simple individual cell tower antenna alarms.• Successfully drove customer satisfaction ratings from 4.8 to 8.3, on a scale of 10, in Technical Support and Services.• Managed and controlled Motorola ticketing system – driving outstanding Severity-1 PRs from 412 down to 8. • Unix Perl/SQL script testing and report generation.• Worked in conjunction with IT for environment setup, maintenance and support.

Motorola

Directed 15 software engineers in development and testing of CDMA CBSC digital fault tolerant call-processing applications. Oversaw UNIX operating system, application design, development and unit testing, using OOA, OOD, and C++. • Created a product platform simulator, giving engineers full capability to verify and validate call processing functionality for 1.5 million lines of code. Achieved a cost savings of $2.5+ million in test time, lab equipment, and maintenance expenses.• Trained and mentored product development group to achieving both ISO 9000 and SEI/CMM Level-3 certifications by creating and presenting simplified workshops geared specifically for engineers.

Mba, Business

Bscs, Computer Science