Nicole Koch (She/Her) Email & Phone Number

Santee, CA, US

• Responsible for recruiting Court Appointed Special Advocate (CASA) volunteers that serve as long term mentors and advocates for youth in the foster care and juvenile justice systems
• Develop annual strategic goals and action plan to ensure agency recruitment metrics are met
• Collaborate with internal teams to better streamline outreach opportunities
• Build relationships with community and corporate partners, with a particular focus on building relationships with new partners
• Revise or develop new policies to better align with agency values
• Advocate for development of Recruitment budget and resources to increase access to appropriate volunteers

• Managed five programs focused on housing, employment, food assistance, medical coverage, and other basic needs
• Served families in three highly diverse communities
• Managed 20 program staff members of varying experience and tenure
• Developed annual goals in line with County and Federal funding requirements
• Work with County representative to develop program implementation strategies that both meet agency goals and funding requirements
• Monitored monthly metrics to ensure goals were on track to be met, created action plans to correct trends as needed

• Managed tax preparation program and increased program outcomes by 10%, resulting in over $55 million dollars returning to low income families
• Provided leadership to EITC Coalition, including meeting facilitation, goal development, and resource support
• Received Gold Addy Award for web based application ShortFall, still in use as of 2018
• Prepared, administered, and monitored contracts
• Prepared comprehensive plans, grant applicants, grant reports, and regular correspondence to federal and state agencies

• Increased program orientation attendance by 50%, removing risk of funding loss
• Revised program structure to increase accessibility to families served
• Ensured consistent and reliable data entry to better monitor program outcomes
• Restored a reputation of reliability and quality with community partners
• Managed program budget

Greater San Diego Area

• Designed more than 50 fundraising campaigns
• Facilitated over 100 presentations to potential campaign donors
• Maintained accurate CRM database

Washington D.C. Metro Area

• Increased number and type of volunteer opportunities available
• Conducted program evaluation and implemented new program procedures
• Recruited, trained, and supervised more than 100 volunteers

Greater San Diego Area

• Revised volunteer services marketing materials
• Participated in recruitment and supervision of all agency volunteers
• Maintained accurate volunteer files

Greater San Diego Area

• Developed and implemented new volunteer services program
• Managed more than 100 volunteers at a one day large scale sports tournament
• Recruited, trained, and supervised all agency volunteers

Master Of Science (M.S.), Peace Operations, Graduate

Activities and Societies: SENSE Simulation (USIP) - Participated in global simulation playing the role of a fictitious country facing.

Bachelor Of Arts (B.A.), Liberal Arts And Sciences/Liberal Studies

Activities and Societies: United Nations Association-SUA President, Haunted House Chairperson, Alternative Spring Break Logistics.