As the Head of Training & Recruitment Compliance at Ethica Care, I am responsible for developing and implementing training programs to ensure compliance with industry regulations and company policies are met. I oversee the training of employees, ensuring they have the necessary skills and knowledge to perform their duties effectively. I also conduct regular audits and evaluations to identify areas of improvement and implement corrective actions. Additionally, I collaborate with cross-functional teams to develop and update policies and procedures to maintain a high level of compliance within the organization.• Evaluate the training needs across the business, to then build the training plan of adaptive learning styles and identify the needs of standardisation to align with the overall strategy vision to deliver to all levels of staff/ candidates to support and improve delivery of service: Submit the required E-learning training to candidates based on their prior experience and feedback from pre-screening and interviews.• Measure effectiveness of the systems and look for improvements: Check for ongoing compliance with our procedures/policies and address non-compliance. Updated and inform all staff the relevant procedures/policies.• Managing recruitment process for new recruits: Conducting interviews, collecting the required documentation for DBS check/ Right to work for company compliance: Regularly audit company procedures, practices, and documents to identify possible weaknesses or risks.• Hold fortnightly meetings with coordinators for collection of staff requirements and existing care worker performance reviews for refresher training.• Completing probation review and grievance meetings to support with ongoing personal development evaluations to identify areas of improvement (CPD)• Collaborating with cross-functional teams to develop and update policies and procedures.

Carry out assessments of client needs and risk assessments prior to each service commencing.Provide care assistants with appropriate information and guidance to provide care and support effectively and safely as agreed in the care and support plan.Monitor the performance of care assistants and carry out spot checks at the client's home to ensure the service is being delivered in line with company procedures.Check the quality of care notes and identify any gaps for improvement: Investigate matters relating to the quality of the service and implement improvements.Participate in the out of hours emergency on-call rota as and when required: covering emergency visits in care worker absence.

• Supporting service user in ADL's: Achieving implementation in reablement and ongoing care with personal, ddomestic, physical, emotional, and financial support• Monitoring care worker daily report sheets for audit and filing.• Working in partnership with other care providers: Support the clinical team in all tailored areas, such as monitoring and updating reports concerning medication, safeguarding assessments, and care plan reviews.• Covering emergency visits and wake-ins for on-call support• Plan, allocate and update care assignments to appropriate care workers in accordance with the care needs of service users and competence of staff.• Providing written reports of all complaints, accidents, incidents, and untoward events in accordance with written policies via handover template• Attend scheduled external meetings with Social Worker and service users: Be first point of contact when handling complaints, queries, and reviews of customer care.• Complete probation, performance, and grievance meetings with staff

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• Operate site FM Help Desk system: Enter reported problems and issues onto database and action; via FM suppliers for main office areas. Logging calls, enquiries, and faults and issuing callers with call reference numbers. • Check and process invoices, process credit card transactions and Atoc Rail statements accurately to forward to accounts for payment. • Other general administration- filing, faxing/scanning, photocopying, ensuring records are correct and up to date onto company S drive system. • Handling incoming clients/ customer communication (verbal/written/email) to understand the nature of the enquiry to implement the necessary action either by self or diverted to the relevant person/ department.• Log all help desk interactions: Ensuring that responses are sent within the Service Level Agreement time. • On staff shortages, Supervise my fellow Administrators. Occasionally manning the switchboard (Meridian): Managing the allocation of work orders to all parts of the FM team• Assist with booking meeting rooms: set up of meeting rooms and organising catering where required.

• Supporting sales floor to achieve targets by ensuring promotions are accurate and in compliance with company standards • Maintain window displays. Keeping the store well maintained and clean• Till and rota management to cover three branch locations• Deal with enquiries, complaints • Assist Branch manager with recruitment process, stock availability, deliveries and kpi• Delivering induction, training, appraisals, development and performance management of staff where required.Managing retail staff, including hiring, training, and schedulingMeeting financial goals by preparing budgets, setting prices, and controlling expenditures.Ensuring correct pricing and store displays.Attending trade shows to identify new products and services.Handling customer complaints and queries

Completing clerical and administrative tasks for the legal divisionCoordinating meetings and appointments.Performing clerical tasks: managing phone calls and correspondence (e-mail, letters).Booking meetings and events.Arranging travel and distributing mail.Supervising administrative staff and dividing responsibilities to ensure performance.Managing agendas/travel arrangements/appointments etc. for the upper management.

Greeting customers and scanning membership card for entry to gym club.Dealing with departmental issues quickly and efficiently: covering sales team for gym floor induction for membership.Training new staff members.Identifying sales opportunities.Setting up and maintaining procedures and systems that are effective for the business.Monitoring reception staff during peak hoursEnsuring reception, office, and meeting room environments are clean and tidy.Complete fortnightly rota for reception and sales cover.Update guest information on the company’s computer system: Register guests and take payments.Open and close gym premises