Adam Downing Email & Phone Number

London Area, United Kingdom

Brighton, England, United Kingdom

Building, nurturing, and supporting a community of over 175,000+ customers taking their first steps into wellness and self-care whilst managing the day-to-day operations of a six-figure revenue per-month eCommerce store. Engaged in auditing and rebuilding the customer conversion journey from middle of funnel through to purchase and aftercare through the.

Hammersmith, England, United Kingdom

Promotion after internal restructuring; directly leading, and performance coaching a team of 30+ agents working remotely across 4 countries. Developing training and knowledge materials led to a 24% reduction in escalations, a 14% increase in customer satisfaction as well as a 32% reduction in overall complaints made due to agent error across all.

Hammersmith, England, United Kingdom

Personally selected a team of 12 underperforming agents to coach them through a series of custom-built improvement regimens and support frameworks. This resulted in all members of the team comfortably exceeding all measured KPIs within 3 months drastically improving the customer experience across those channels.

Managing and developing the needs of multiple artists from a multitude of demographics and geographics through bold yet carefully considered strategies that seek to generate growth and maintain consistency. - Planning, A/B testing and executing release strategies with clear goals and roadmaps to best serve the client’s goals. - Maintaining and cultivating.

During my tenure with The Monolith(now defunct), I created content both written and visual to appeal to their passionate and discerning readership alongside building and expanding their social media channels.Creating, cultivating and testing new features. Collaborating with other creators to develop multidiscipline posts and generating buzz around our own.

Manchester, England, United Kingdom

An all-encompassing digital design house utilising a mixed digital media approach to meet the needs of clients. Starting out as a photographer in Secondary Education, working with a range of businesses and publications providing both digital assets and copy. This expanded further throughout University whilst learning broader skills in digital design..