As the sole owner and operator of Honest Tech Services, I have successfully formed my LLC and obtained the necessary California reseller permit. I’ve secured CAGE and UEI registration for HTS and established partnerships with over 14 major brands and corporations, as well as 4 local businesses. I have been authorized as a reseller for 28 major brands and attained OEM/dealer status with 5 companies. I ensure compliance with five key frameworks and all relevant laws, including bonding and insurance requirements for California debt collection. Additionally, I have established comprehensive HR policies and standards to maintain the highest level of operational excellence within HTS.

Managed IT infrastructure of several businesses, helped hundreds of home users with all their tech needs onsite.

I ensured the safety and security of the premises by validating access, conducting thorough checks for weapons, and deescalating tense situations. I made critical on-the-spot decisions with a focus on their long-term impact, provided personal protection, assisted individuals in accessing resources, and addressed general inquiries. My responsibilities included ensuring customer compliance with organizational policies, training fellow guards, and maintaining regular communication with emergency services. I also performed citizen arrests when necessary and played a key role in implementing a process improvement plan for both posted and roaming guards, in collaboration with the guard supervisor.

I was responsible for the full day-to-day operations of the business, including managing all communications with new leads and established clients. Additionally, I handled on-premise repairs of client equipment, ensuring timely and efficient service delivery.

I managed the complete customer service lifecycle, from device intake for repair to final outtake, ensuring a seamless experience. I performed daily reconciliations, handled customer calls, and processed payments both in person and over the phone. In addition to conducting laptop repairs, I was responsible for all tasks necessary to repair or recover customer devices. I also played a key role in sales, including selling phones and placing custom orders, contributing to the overall success of the store.