Kody Muhs Email & Phone Number

Tualatin, Or, Us

Austin, Texas Area

• Worked with internal team members to accomplish regulatory goals and achieve full compliance with all products.• Supervised Eight Technicians, between two stores, in providing excellent customer service to clients requiring assistance for Hardware and Software issues.• Received training and certification from Samsung/Google/HP to represent brand, explain technical functions of mobile devices and repair products for customers.• Negotiated agreements between employees to clarify misunderstood directions and resolve conflicts affecting performance.• Managed quality assurance program including on site evaluations, internal audits and customer surveys.

Austin, Texas Area

• Improved operational planning and business frameworks to enhance resource utilization and reduce waste.• Interviewed and hired strong candidates for team openings, using newspapers, job boards and social media to find applicants.• Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows to meet any daily demand.• Served as Subject Matter Expert and main point of contact for Client Escalations.

Austin, Texas Area

• Reviewed technical documentation to perform accurate repairs on diverse equipment.• Accurately and efficiently installed equipment, including Samsung tools and On-site machinery.• Used problem-solving skills to alleviate issues efficiently with minimal supervision and contacted Franchise Owners on how to continue with resolution as needed.• Positively engaged with customers and maintained professional appearance at all times as company representative.

Austin, Texas Area

• Explained all of human resources policies, procedures, laws, standards and regulations to each employee.• Conducted interviews with applicants based on qualifications and background to meet and exceed rigorous standards.• Collaborated with management to build and implement effective, modern employment policies.• Reviewed job applications to identify, vet and recommend optimal candidates.• Hired employees and initiated new hire paperwork process.• Troubleshot and resolved problems with HR software to enhance production support and minimize downtime.

Austin, Texas Area

• Worked with recruiting teams and human resources representatives to accomplish hiring objectives.• Developed and managed pipeline for entry-level and experienced candidates.• Checked eligibility for rehiring using ATS system.• Administered tests, questionnaires and skill evaluations.

Austin, Texas Area

• Maintained accurate and current customer account data with manual forms processing and digital information updates.• Enhanced productivity by staying on top of call scripts and maintaining control over direction of conversations.• Engaged in continuous learning and development opportunities to promote continued performance improvement.

Austin, Tx

• Worked with managers and advertising directors to optimize promotions.• Completed seasonal windows, arranged in-store displays to showcase available products.• Established vendor performance metrics to evaluate service.• Ensured products appeared at correct locations in correct quantities.

Austin, Texas Area

• Maintained stock of items, cleanliness, organization and provided excellent customer service.• Coached employees and trained on methods for handling various aspects of sales, complicated issues and difficult customers.• Assessed sales reports to identify and enhance sales performance, support inventory oversight and capitalize on emerging trends.• Trained new employees on overall company and department specific policies and procedures. • Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.• Established and optimized schedules to keep coverage and service in line with forecasted demands.• Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.• Handled cash register, returns and refunds.

Austin,Tx

• Kept on top of changes to store products and promotions to maintain strong sales.• Offered each customer top-notch, personal service and polite support to boost sales and customer satisfaction.• Communicated accurate information about promotions, customer programs and products, providing exceptional customer service and driving retention.• Answered customer questions regarding merchandise and pricing.• Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.

Austin, Tx

Worked summers during high school as a Barista. Towards the end of my High School career I started as an Executive Assistant to the owner.