Koen Egging Email & Phone Number

Heemskerk, Nh, Nl

Amsterdam, North Holland, Netherlands

Key Accountabilities:• Provide technical leadership and guidance to the PLC software engineering team, setting the vision and strategy to drive continuous improvement and innovation in PLC software and machine interfaces for digitized food processing solutions.• Collaborate with Product Managers and Chief Engineers to prioritize and plan PLC software development in alignment with project goals and deadlines.• Design solutions that meet business, functional, and technical… Show more Key Accountabilities:• Provide technical leadership and guidance to the PLC software engineering team, setting the vision and strategy to drive continuous improvement and innovation in PLC software and machine interfaces for digitized food processing solutions.• Collaborate with Product Managers and Chief Engineers to prioritize and plan PLC software development in alignment with project goals and deadlines.• Design solutions that meet business, functional, and technical requirements, conducting design and code reviews to ensure adherence to architectural guidelines, coding standards, and best practices.• Ensure close collaboration between the PLC and IT engineering teams for OT/IT alignment and timely software releases, as well as with other departments like Field Service, Customer Support, and Manufacturing to apply engineering standards in customer projects.• Actively engage in all stages of the PLC software development life cycle, including documentation reviews to ensure compliance with standards, and provide (on-site) support during test installations. Show less

Amsterdam, Noord-Holland, Nederland

Hoofddorp, Noord-Holland, Nederland

Manager (MT member) responsible for the Solutions & Technical Services Division at Omron BeneluxProjects:⦁ EMEA Project Implementation Manager OmniChannel Solution (FreshWorks) ⦁ Omnichannel, Knowlegde Base, Case Management, Customer Base, Asset Management ⦁ System Criteria & Selection, Business Case/ROI, PoC, Pilot, Implementation Benelux Region ⦁ System Integrations CRM, ERP, FSM, WebSite, etc⦁ Project member FSM and Asset Management… Show more Manager (MT member) responsible for the Solutions & Technical Services Division at Omron BeneluxProjects:⦁ EMEA Project Implementation Manager OmniChannel Solution (FreshWorks) ⦁ Omnichannel, Knowlegde Base, Case Management, Customer Base, Asset Management ⦁ System Criteria & Selection, Business Case/ROI, PoC, Pilot, Implementation Benelux Region ⦁ System Integrations CRM, ERP, FSM, WebSite, etc⦁ Project member FSM and Asset Management Solution ⦁ System Criteria, Selection, and Implementation for EMEA Region plus Local developments ⦁ We are implementing a new FSM and Asset Management platform that we can link to our Smart products. That way we are paving the way towards predictive maintenance by use of Omron Data Science Services and AI technology to help our customers to better manage their field service. Show less

Hoofddorp

Lead of Technical ServicesDelivering Services, Technical Support and Training for Direct and Indirect customers ⦁ Solution Partners, OEM, System Integrators, Machine Builders, Distribution Partners, End usersManager (SMT member) Technical Service Department⦁ Technical Support Engineers (HelpDesk, 1st line TS)⦁ Field Application Engineers (Pre & After Sales Application Field Support, 2nd line)⦁ Product Engineers (Product Specialists, 3rd line & Field… Show more Lead of Technical ServicesDelivering Services, Technical Support and Training for Direct and Indirect customers ⦁ Solution Partners, OEM, System Integrators, Machine Builders, Distribution Partners, End usersManager (SMT member) Technical Service Department⦁ Technical Support Engineers (HelpDesk, 1st line TS)⦁ Field Application Engineers (Pre & After Sales Application Field Support, 2nd line)⦁ Product Engineers (Product Specialists, 3rd line & Field Support)Specialists in the field of⦁ Automation Components, PLCs, Sysmac⦁ Robotics & Motion⦁ Machine / AI Vision⦁ Safety Systems & Certification Services Show less

Heerhugowaard, Provincie Noord-Holland, Netherlands

Head of Technical SupportResponsible for developing Bravilor's Service & Support strategy.• Mapping required processes , new systems and integrations for future proofing the organisation. (CRM, CS, PIM, ERP, etc )• Implementing Business Intelligence Reporting and Analysis for pro-active problem escalation handling in cooperation with commercial channel, QA, R&D, Production and Logistics departments.• Introducing new systems for support, information sharing and managing… Show more Head of Technical SupportResponsible for developing Bravilor's Service & Support strategy.• Mapping required processes , new systems and integrations for future proofing the organisation. (CRM, CS, PIM, ERP, etc )• Implementing Business Intelligence Reporting and Analysis for pro-active problem escalation handling in cooperation with commercial channel, QA, R&D, Production and Logistics departments.• Introducing new systems for support, information sharing and managing customer relationships and knowledge base.In charge of the Technical Support team led by the Supervisor Technical Support.• The team delivers 2nd line support within the Netherlands and 3rd line technical support to our 10 international branches plus all other direct and indirect business partners across the globe.• The technical support team also manages technical training, help-desk, operating instructions, manuals, technical information and warranty claims for the whole product range .Technical Account Management.• Setting up internal processes and coordinating international machine certification programs. (E.g. EMC, CB, JIS).• Supporting R&D and QA department capturing customer requirements and serviceability improvements for future model design. Show less

Schiphol-Rijk

Key member of the PSSC Management Team• Actively involved in creating and rolling out improvement programs across the EMEA Region in line with Ricoh Global & EMEA HQ Strategy.• Developing business support planning, focus on Customer Satisfaction, current and future Service Strategy, Apps & Tools, Efficiency, Profitability & Annuity and Quality Improvement.• Supporting newly established Operating Companies building their Service Organization. (Emerging Markets)Lead of the… Show more Key member of the PSSC Management Team• Actively involved in creating and rolling out improvement programs across the EMEA Region in line with Ricoh Global & EMEA HQ Strategy.• Developing business support planning, focus on Customer Satisfaction, current and future Service Strategy, Apps & Tools, Efficiency, Profitability & Annuity and Quality Improvement.• Supporting newly established Operating Companies building their Service Organization. (Emerging Markets)Lead of the EMEA Production Printing Technical Support Team. (Co-located over 2 locations in NL and UK.)• The team consisting of 7 Consultants and (Sr.) Technical Product Managers responsible for 3rd line technical support to direct and indirect business partners.• Responsible for full technical lifecycle management from α & β-model quality testing until end of lifetime on the full high-end portfolio of Ricoh products.• Supporting EU Marketing department capturing customer requirements and serviceability improvements for next model design.Negotiating and rolling out modification & compensation programs with Global HQ on behalf of EMEA wide Operating Companies.Business intelligence and reporting analysis for pro-active problem escalation handling through preventive countermeasure development and implementation in cooperation with Ricoh Japan and 24 local Ricoh operating companies.Responsible for setting up European Production Printing Support Team Co-location and PP Testing and Technical Escalation Lab in Telford UK.• Supporting the Ricoh Production Print Customer Experience & Expertise Centre in Telford setting-up and implementing support processes and systems.Left this role because of imminent transfer of the team to Telford (UK). Show less

Schiphol-Rijk, The Netherlands

Create and Deliver technical training packages for High Volume Production Printing equipment for Ricoh direct and indirect business across EMEA region.Overseas Training coordinator Ricoh & IBM InfoPrint Continuous Feed Portfolio for EMEA region.• Training planning and coordination focussed on Production Printing. Liaising between Ricoh EMEA HQ, USA and Ricoh Operating companies & Dealers/Distributors.Consulting role to EMEA Marketing and Support Departments & Support… Show more Create and Deliver technical training packages for High Volume Production Printing equipment for Ricoh direct and indirect business across EMEA region.Overseas Training coordinator Ricoh & IBM InfoPrint Continuous Feed Portfolio for EMEA region.• Training planning and coordination focussed on Production Printing. Liaising between Ricoh EMEA HQ, USA and Ricoh Operating companies & Dealers/Distributors.Consulting role to EMEA Marketing and Support Departments & Support Commercial Training.Administrator for Ricoh Europe's online technical training system. (15.000+ Users) Show less

Almere, The Netherlands

Lead of Technical Solution and Training department.• Responsible for re-structuring 4 Technical Support and Training Departments. Including creating department structure and job’s R&R descriptions.• Transforming 4 separate individual working departments into one more efficient department with a much-improved working atmosphere.Responsible for European Support & Technical Training for all European LG Europe Subsidiaries.• Support Improvement of Field Service, Field Test… Show more Lead of Technical Solution and Training department.• Responsible for re-structuring 4 Technical Support and Training Departments. Including creating department structure and job’s R&R descriptions.• Transforming 4 separate individual working departments into one more efficient department with a much-improved working atmosphere.Responsible for European Support & Technical Training for all European LG Europe Subsidiaries.• Support Improvement of Field Service, Field Test, Product Development, Quality Improvement.• Responsible for delivery and content of European training programs & upkeep of training systems.• Coordinate training for 14 European Subsidiaries for all LG Consumer Product Groups (Home Appliance, Home Entertainment and Mobile)Initiated and ran several projects related to Key LG Strategy: To Improve Service Capability.• Set-up Technical Trainer Certification Program for all European Subsidiary Trainers across 3 Product Groups. Set-up program to improve & monitor Training Skill & Quality for local Trainers.• Set-up Training Program for LG’s Direct Home Service Engineers. Project to skill-up knowledge of Home Appliance Engineers to include Home Entertainment products. Show less

Schiphol-Rijk, The Netherlands

Creation of training packages for Ricoh products and 3rd party software packages.Responsible for several projects related to business strategies and training.Coaching/Mentoring new team members.Project Manager for Annual WICE Award event. An international incentive competition where all direct and indirect engineers (15.000+) in the EMEA Region compete to become “Ricoh Master of the year” over 4 categories.• Nominated and selected engineers invited to come for final… Show more Creation of training packages for Ricoh products and 3rd party software packages.Responsible for several projects related to business strategies and training.Coaching/Mentoring new team members.Project Manager for Annual WICE Award event. An international incentive competition where all direct and indirect engineers (15.000+) in the EMEA Region compete to become “Ricoh Master of the year” over 4 categories.• Nominated and selected engineers invited to come for final contest and entertainment week, finishing off with a high profile international awards ceremony. Show less

Newcastle Upon Tyne, United Kingdom

Project Manager for Fire (Spark/Explosion) protection installations across UK and Ireland.Project Manager and lead Support Specialist for Quality Control Systems, Density and Bond Analyzers. Mechanical, X-Ray and Radio Active source equipment. • Managing own and contracted staff.Service Engineer/Product Specialist for Fire Protection & Quality/Measuring Systems• Installations• Systems Commissioning• Service & Support• Technical Training

Livingston, United Kingdom

Responsible for Installations, Service & Support planning for Bionics systems across UK and Ireland.Sales and project management of new installations. Mainly in semiconductor and automotive industry. • Account management at e.g. Siemens, ATMEL, Fujitsu and Motorola semi-conductor factories.• Project Planning• Managing staff. Own and contracted (NG Baileys, Sir Robert McAlpine).International Customer Support Specialist.

Heerhugowaard, The Netherlands

Project Topic‘Design, document and build a data converter. Comply with the CE-and EMC- regulations.’• RS232- RS484 converter.• Optical isolation.• Converter was required for Bionics SIMS data acquisition software, for data communication over long distances.

Erlangen, Germany

Project Topic‘Design and build an exhibition model that represents the working and steering of a nuclear plant’. Based on the Siemens Teleperm XS control system.• Designed and built the hardware control panel and PLC interfacing cables.• The model was displayed by Siemens AG at the 1995 Interkama Exhibition for Measurements and Automation.Because there was some spare time, Siemens gave me an extra assignment: ‘Create a model to calculate the average and… Show more Project Topic‘Design and build an exhibition model that represents the working and steering of a nuclear plant’. Based on the Siemens Teleperm XS control system.• Designed and built the hardware control panel and PLC interfacing cables.• The model was displayed by Siemens AG at the 1995 Interkama Exhibition for Measurements and Automation.Because there was some spare time, Siemens gave me an extra assignment: ‘Create a model to calculate the average and worst-case deviation of all sensors in the control systems of a nuclear plant.’ (NKH 1&2 in Neckar Westheim, Germany.) Show less

Hbo Bsc, Micro Electronics (Microchip Design & Fabrication)

Activities and Societies: Active Member Student Organisation (A.S.V. Omnivas) Teaching Assistant - Practical exercise classes for 1st.

Havo, Natuurkunde, Scheikunde, Wiskunde B, Economie, Engels, Nederlands + Wiskune A

Activities and Societies: •Student Representative School Board (MR) •Journalist for School Paper •Drama •Member of the board of “.

I-Belt Expert, Manufacturing Floor Information Management, Pass

Manufacturing floor information management, quality, effieciency and production improvements.