Michelle Koen Email & Phone Number

Cape Town, Wc, Za

City Of Cape Town, Western Cape, South Africa

Cape Town Area, South Africa

Cape Town Area, South Africa

Cape Town Area, South Africa

Linyanti, Northern Botswana

I ensured that all standards and service delivery across all the camps in the Linyanti Concession, were of the highest standards, as well as according to Company standards, at all times. I was also involved in the procurement of Softs & Décor and I ensured that the camp had all the necessary equipment required to function and operate efficiently on a daily basis, within budget. By doing regular audits at various Wilderness Safaris Camps, I was able to give valuable feedback in order for camps to fine-tune their guest offering and service delivery. Through taking action to improve service systems, as well as identifying, uplifting and mentoring staff members with growth potential, the progression and improvement across all the various departments within each of the camps became clear and consistent, and the guest experience feedback received was testament to this.

Botswana

Based at Kings Pool Camp, Linyanti, Northern Botswana, I was part of the dynamic management team that successfully managed the day-to-day operations of this Premier 20-bedded Luxury Camp. Overseeing the Housekeeping Department as well as Guest Relations, and from July 2014, I was also the Service Coordinator for Kings Pool - in essence performing a dual position within the camp. As Camp Manager, I was also hosting high profile guests, ensuring we not only met, but exceeded guest expectations on a daily basis, in keeping with 5* service delivery. I also mentored and trained the Housekeeping Supervisor to such a level that she became my relief, and she has now taken over the Housekeeping Department entirely.

Hermanus, South Africa

Development and growth of the Just Pure brand on a national basis with the Proprietor/Owner. Responsible for the implementing of a marketing mix including communication, promotions, advertising, public relations, consumer awareness and education. Continuous initiation of new strategies, marketing and product concepts, and identifying of new partners that could potentially increase sales and profit. Overseeing operations within the different departments, including wholesale to stockists and agents nationwide, online sales, on-premises sales in the shop, as well as the daily running of the Just Pure Bistro restaurant.Management of a compliment of 12 staff (shop and restaurant)Project management of the development of a new, interactive website, geared for national and international exposure, business interests and sales. Responsible for increasing the company’s competitive edge and exposure by creating and maintaining an online presence through social media - writing copy for website, blog, newsletters and advertising material/campaigns and managing digital mediaOverseeing all advertising and marketing design concepts, working closely with the Graphic Designer

Eastern Cape, South Africa

As the General Manager, I was managing a compliment of 15 staff, overseeing all operations within the establishment, and the smooth running of the LodgeTogether with the Owner, I was involved in the setting of room rates, the establishment of budgets, and the allocation of funds to departments.I dealt directly with all FIT, STO and Group reservation enquiries, bookings and payments.I was involved with all Wedding and Function planning & co-ordinationResponsible for the marketing, advertising and promotion of the LodgeTraining, motivation, inspiration and development of staffDevelopment and implementation of policies and procedures for each department of the establishmentEnsuring guest satisfaction, going the extra mile and providing excellent service

Eastern Cape

As Assistant General Manager, I was responsible for overseeing the Food and Beverage department of the LodgeI was also responsible for overseeing and assisting with all other areas and departments of the Lodge, working Duty Management shifts including the running of breakfast, lunch and dinner service, dealing with all guest requests as well as all admin pertaining to the running of the shift. I was responsible for ensuring the highest guest satisfaction, staff going the extra mile and ensuring were were offering 5* service at all times. I was responsible for all planning and decision making for hotel operations with the General Manager, as well as staff training, motivation, inspiration and development, and Relief General Management duties

Cape Town Area, South Africa

As Travel Consultant specializing in South Africa, Namibia, Botswana, Mozambique, Zimbabwe and Zambia, with knowledge of East Africa, I was building of tailor-made self-drive itineraries and guided packaged tours for independent travelers and groups.I was responsible for the booking of accommodation across Southern and East Africa, the booking of all day trips across South Africa, the booking of car rentals, campers and 4x4 vehicles (equipped and unequipped)I was responsible for accurately quoting clients and making sure the offer suited their needs and requests 100%The building and maintaining of good business relationship between the Company and suppliers and operatorsI was responsible for ensuring all administration and paperwork is correct and up to date, and for ensuring clients’ utmost satisfaction

Short Course In Strategic Business Management

International Advanced Diploma In Hospitality Training, Hospitality Management

Education record