Coördinator vrijwilligersteam publiekservice

Co-ordinator for the Dutch lessons project for undocumented and rejected refugees for this Amsterdam-based organization that provides legal assistance and social support to rejected refugees in the Netherlands.Responsibilities include: Course management; leading the team of volunteering teachers; recruitment of new volunteer teachers; student enrollment and well-being; student administration and classroom location management

Coordinating the renovation and furnishing of the new offices of ASKV/Steunpunt Vluchtelingen. Including managing contractors and overseeing renovation works, within agreed time and budget.

Coordinating all aspects of moving the office of this refugee support organization to its new location (Ru Paré Community building, Amsterdam).

Managing partnerships with external learning partners in Western Europe region to provide Huawei certification training course programs within UK, France, Germany, Italy, Spain, Portugal Benelux and Switzerland regions. Co-ordinating training and certfication actitvities within Western Europe region. Initiation partnerships with colleges and universities.

Quality & Training manager for LG’s European customer care centers (8 locations, 23 countries)Manager Quality & Training team European contact centers (owners for EU training coordination and agent performance analysis)Responsible for development, standardisation and improvement of quality and training processes, including: - Business Balanced Scorecard - Quality monitoring (incl. NPS, FCR, agent knowledge/skills, mystery call surveys) - Training curriculum for contact center agentsSingle point of contact for all quality & training activities with external contact center vendors and the LG's local country offices across EuropeMember EU contact center vendor management team

Responsible for educational policy and development of employees at Sitel Eindhoven (400+ employees); Manager of internal team of trainers; Designing effective quality and training solutions for Sitel’s clients and management; Partner of Sitel’s Global Learning Team in the development and implementation of its global Learning & Development strategy; Selection of and contract negotiating with external training agencies; Organising and executing (development) assessments and training plans for potential managers;

Manager of internal training department and co-ordinator for all training activities at this Sitel Eindhoven location. Create and provide learning interventions and solutions for various (inter)national clients including Philips, HP, UPC, AmEx, Vodafone, SonyEricsson and Cadillac.

Trainer communication skills; Product trainer technical support (Philips, Sony Ericsson, Vodafone, Cadillac and HP); Trainer and specialist in various CRM and knowledge management systems (Siebel/Peoplesoft/Kana); Coach for call center agents and team managers / supervisors;

Product trainer in call center of Ogilvy One Connections for the Philips Consumer Communications (telecom products) department.