Team Player: I enjoy sharing information, knowledge and experience with my team members and this was evident within my role as Coach at Facebook. I am also very flexible, capable of adapting to change, as can be seen from the various different roles I have held in the past. I am a reliable worker and can be counted on to deliver a solid performance and complete my fair share of the work. This can be proven as my performance for each role were monitored and evaluated in various ways. Project Management: At LinkedIn, I have engaged in projects to update and improve content within the Salesforce system. Collaborated with and consulted various stakeholders across the company globally to ensure high standard of support. As part of this role I participated in tasks such as project communications, highlight reports, checkpoint meetings, and communications plans. Communications: Fluency in English, Vietnamese, Cantonese and Mandarin. Competent in presenting to a large group of people as have done before as coach of Facebook and supervisor of So Kee. Also capable of one-to-one interactions as proven while training and evaluating individual staff. Telesales. Interpersonal skills. Computer Skills: HTML, CSS, SQL, Salesforce, Demand Tools, Force.com, Excel Connector, Microsoft Office (Word, Excel, PowerPoint, Outlook), QuickBooks, Sage, Advanced Field Solution (AFS), Data Analytics, Programming.Leadership skills: Facebook coach of APAC team, point of contact regarding issues relating to policy and compliances, trained new staff, collaborated with other coaches, quality reviewers and team leaders to ensure staff’s competency and provided re-training as required. Also, previously supervisor and staff trainer at So Kee.
