Koey Tran Email & Phone Number

County Dublin, Ireland

Responsibilities:• Classify uncategorized websites and identify miscategorized websites in a variety of language, including malicious/malware websites• Perform daily threat analysis on data collected from third-party threat intelligence sources in order to identify potential security threats. By closely monitoring this data, we are able to proactively improve our database and enhance our organization's overall security posture. • Collaborate with Technical Support and File Threat Researchers on complex investigations• Regularly train our machine learning algorithm with the latest URL classification data models. By doing so, we are able to ensure that our system is up-to-date, thus providing our customers with the most accurate URL classifications.• Liaise with the Webroot Support and Threat Research teams on customer escalations.• Create automation scripts using python to reduce repetitive and tedious tasks• Analyse, manipulate and clean up raw data using tools such as Python, Tableau, Excel, MySQL Workbench

Dublin

Responsibilities:• Handle developer appeals when apps have a restriction placed on them or when their app is disabled. • Help developers come into compliance, offering guidance and advice• Support non-sensitive work sorting user data reports and identifying those that require a deeper review. • Maintain a safe and user friendly platform ecosystem by enforcing on apps that violate the policies.• Engage with and revise the platform policies so that we remain on top of any potentially dangerous trends.• Collaborate cross-functionally with teams in San Francisco and Singapore • Query and analyse vast amounts of data to effectively review apps and identify possible issues that may arise.

Dublin

Responsibilities:• Supporting Global Sales Teams by creating and/or verifying Salesforce accounts using Hoovers and Data.com and other issues to allow Global Sale Reps to sell accounts to clients efficiently• Querying, analysing and modifying large amount of data using DemandTools, Force.com Excel Connector, Excel and Salesforce reports• Using Salesforce.com to create reports and dashboards as requested from Global Managers• Engaging in projects to update and improve content within the Salesforce system• Collaborating and consulting across the company such as Global Sales Operations Teams, Global Finance Teams and other relevant departments to provide high standard sales supports• Monitoring and ensuring there are none duplicate accounts or contacts in the system and correct regional representatives are assigned to the correct accounts

Hanover Quay

Main duties:▪ Coach of 30 people, point of contact regarding issues relating to policy and compliance, train new incoming, work with other coaches, quality reviewers and team leaders to ensure everyone is competent and provide refresh when needed▪ Reviewing and responding to reports from users on a daily basis to ensure market issues can be resolved in a timely manner▪ Identifying market trends based on core work in order to assist market team to improve user experiences on site▪ Assigned to be the mentor of the APAC team to help the team members respond to daily queries▪ Delegating schedules for other mentors to help team members with questions either related to company policies or market knowledge▪ Providing weekly reports based on new market trends to ensure information is up to date so this can assist team to establish the most suitable solution▪ Completing high quantity workload within agreed time

Blanchardstown

Main duties:Accounting▪ Administered company accounts, responsible of accounts payable and receivable using QuickBooks▪ Provided monthly bank, creditor and debtor reconciliations▪ Issued over 100 invoices to clients and input over 500 invoices from suppliers monthly▪ Chased up outstanding customer accounts▪ Handled all telephone enquires relating to receivable and payable issues▪ Checked pricing and ensured invoices were VAT compliance▪ Maintained staff expense accounts▪ Prepared quotations and capital expenditure reports ▪ Recorded all invoices and transactions on excel spread sheetFacilities Management▪ Ensured issues/queries were dealt with professionally via email/phone▪ Liaised all contractors▪ Updated ticketing system AFS, also logged and tracked new or outstanding calls▪ Provided timely feedback/report to manager in relation to ongoing job performance▪ Trained to provide high standard of customer service by always following up with clients to ensure that they’re fully satisfied with the service

Clondalkin

Duties:Accounting▪ Responsible for order entry, prepared delivery dockets, issued invoices and resolved customer account queries using Sage▪ Monitored incoming orders to ensure every item was recorded correctly for next day dispatch▪ Assisted daily cash receipts▪ Ordered stocks and negotiated pricing with suppliersAdministration▪ Improved customer service by obtaining feedbacks from clients on company product qualities which helped to improve customer satisfaction▪ Performed general office duties and administrative tasks▪ Supervised new staff including new office assistants and truck drivers▪ Self-motivated, able to work independently without close supervision

Higher Diploma, Science In Data Analytics

Modules: MySQL, R, Python, Programming for big Data, Data and Web mining

Bachelor’S Degree, Chinese And International Business, Ba 2:1

-Spent Erasmus year in Beijing, China -Thesis Title: Customer Relationship Management (CRM) Purpose: The failure rate of implementation.

Chinese Language And Culture

Eramas year

Acca F1-F5

Completed