With over 15 years of industry experience, I am a seasoned and performance-driven IT professional who specializes in service delivery and IT service management. I currently lead four teams of 25 employees at Adapt IT, a leading provider of IT solutions and services to the manufacturing and mining sectors. My role is to ensure the delivery of high-quality support to clients, manage internal and external contracts, implement software tools and processes, and drive customer engagement and satisfaction. I have extensive knowledge and certifications in ITIL, ITSM, governance, and cybersecurity, as well as strong technical and analytical skills. I have also worked in various international markets, such as India, Mauritius, Ghana, Cameroon, and Benin. I am passionate about mentoring and developing my teams, fostering trusted relationships, and using best practices to achieve SLAs and compliance standards.