Koh See Kee Email & Phone Number

Singapore

SINGAPORE Retail + ECOM

Singapore

February 2024 - Present• Managing SEA accounts, consisting of Thailand and IndonesiaApril 2023 - January 2024• Managing GCC accounts, consisting of Bahrain, Kuwait, Oman, UAE and Qatar• Worked with Middle East partners on Sales Performance & Inventory Management for Shoes Category• Further improved assortment planning in the Middle East• Analysis of Sales Trends, to support with in-season activities such as Repeat orders & markdowns• Took actions to hit KPIs such as improved allocation planning, range planning and launch planningJune 2022 - March 2023• Managing Saudi Arabia and India accounts • Worked with Saudi Arabia and India franchise partners on Sales Performance & Inventory Management for Shoes Category• Analyze sales trends & review with partners their merchandise assortment and pricings• Identify and diagnose franchisee problems to better assist partners with their merchandising and inventory management process to improve stock turnover and maximize sales

Singapore, Singapore

• Work as a coordinator between Business Development Team and Operations Team• Create marketing collaterals for merchants under SBGO• Utilizing Excel with the Business Development Team to generate leads for product launch• QA and process improvement of system with the Operations and Product Team

Singapore, Singapore

• Monitored & reported on the effectiveness of marketing communications• Assist in producing marketing contents• Daily operations at the outlet• Translating marketing collaterals from Taiwan HQ• Created a new excel recording system for store operations

Singapore, Singapore

• Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions.• Organized & manage incoming emails, files and documents• Administrative work to enrol students into courses & logistics support• Liaise with Professors & Operations team for course preparations

Singapore

• Recommended products after understanding individual customers’ needs & preferences• Elevated customer satisfaction by resolving customers’ issues• Guided co-workers on processes & product knowledge• Handled customers requests yet process orders efficiently

Singapore

• Processed product returns and assisted customers with other selections• Interacted with customers professionally by phone, email & in-person to provide information, directing to desired staff members• Tracked inventory management using Magento• Provided high-quality service & receiving commendation from customers

Singapore

• Recommended products after understanding individual customer needs and preferences• Elevated customer loyalty by providing great customer service and being approachable to resolve customer problems• Guided co-workers about process & products

Singapore

• Stayed up to date on menu changes to offer current and accurate information, answer questions and help customers select optimal meal choices based on individual preferences• Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness• Maintained table settings by removing courses, replacing utensils and refilling beverages promptly and courteously

Singapore

• Handled POS system transactions including cash, card transactions, returns & refunds to ensure accurate cash flow• Maintained clean & organized inventory in front lanes to drive product sales• Actively stay informed about latest sales offering & loyalty programmes

Singapore

• Assisted in crowd control & customers enquiry• Referred customers to in-house financial experts as needed• Adhered to bank policies, ensuring customers’ confidentiality is always protected while assisting them

Singapore

I started my first job working as a sales associate, as recommended by my peer. Being reserved at first, i did not have a good start. I was unable to approach and communicate well with customers. However, as time goes by, i became more experienced and i picked up customer service skills. I was taught basic Photoshop skills as well as it was required. At times, i had to tend to the store alone and thus, i had to perform cashiering duties as well. There are times where it gets very busy, which taught me to work under the pressure. Overall, as my first job, it taught me a lot and it was a great one despite being tough.

Bachelor Of Business Management, Operations Management And Marketing, Cgpa: 3.3/4.0

Activities and Societies: Tchoukball Vice President AY19/20 Tchoukball Finance Secretary AY18/19 Member of Project Hearts to Huts 7.

Diploma, Retail Management, Cgpa: 3.87/4.0

Activities and Societies: Business Studies Club Organizing Committee AY16/17 & AY17/18 Smile-A-Wish Main Committee AY15/16 Singapore.

O Lvls: 9 Points (Nett), 11 Points (Raw)

Activities and Societies: Joined Track and Field in 2011 and 2012. I have participated in several races, under Singapore Athletics.

Education record