Koh Sing Chang Email and Phone Number

In the past 12 months, I have been heavily involved in helping various research agencies in project management and conducting both in-depth and quantitative interviews mainly with healthcare professionals as well as patients. In addition, i am also involve in transcribing, performing content analysis, translation, charting and reporting for various types of market research studies.

Responsible for the end-to-end project management of Quantitative and Qualitative market research studies, focused in the Healthcare industry.Phases of a project were I am accountable for; costing, proposal writing, fieldwork execution and monitoring, conducting in-depth interviews, group moderation, data handling, analysis, report writing and client servicing.Established a close working relationship with various support teams, local affiliates as well as fieldwork agencies, highly familiar with coordinating and monitoring fieldwork, coding and data processing.Responsible for the coaching of a direct report ~ demonstrates supervisory skill (e.g. project delegation, time management, problem solving, provide constant feedback on performance and behaviour, conduct performance review, provide guidance in reporting writing and report checking).Conduct in-depth interviews with all the stakeholders including physicians, pharmacists, nurses, key opinion leaders and patients. Organizing and moderating focus group discussions to ensure client’s objective is met.

Key person involved in project management of Quantitative and Qualitative market research studies, focused on the Healthcare industry.Involved in setting up a new market research team from fresh ~ responsibility includes recruiting new freelancers, setting up procedures and streamlining processes. Manage research studies commissioned by clients from taking a brief, planning and setting up, managing fieldwork, quality control, supervising and performing necessary research tasks to ensure the research objectives are met with actionable recommendations, data analyzing and report writing Also involved in conducting in-depth interviews with the HCPs and patients and delivering high quality report to meet the tightest deadline.

Responsible for the execution of the tasks belonging to various phases of a market research study, focused in Healthcare industry. Oversees the day-to-day operations of ad-hoc research projects (mainly local projects), under the supervision of senior project director. Phases of a study where I had full responsibility; communicating the details of project to internal teams (fieldwork, coding, data processing), fieldwork execution and monitoring, conduct in-depth interviews, group moderation, data handling, data analysis, report writing.Phases of a study where I contributed: assist in taking client’s brief, proposal preparation, planning and setup, client presentation.

Responsible for business development through market/service/product expansions. Design and propose company range of products, solutions or professional services to meet customer’s requirement, responsible in preparing quotation and proposal independently upon customer’s request.Responsible to convey customer’s requirements to the engineers and development team before feedback to customers. Working closely with project managers to ensure the deliveries can be reached according to the planned schedule.To coordinate & manage continuous public relations with customers (e.g. day-to-day information requests, to in-depth analysis, to contract renewal negotiations).Responsible for customer engagement and building good rapport to achieve sales target.Customer management (e.g. sales support, payment collection, renewal of maintenance & support contract, remind customers on outstanding payment and expiry of contract etc).

A team of 5 serving end-users within the group, resolving end-users’ IT problems and requests.Educate end-users on the use of IT tools and software.Administration of company email servers and domains within the group.To provide technical, software & hardware support (including configuring, installing & setup) and maintenance of all IT related equipment.Conduct periodic checks and audit on software and hardware installed on personal computers and maintain database. Central monitoring of all IT assets and central database for IT equipments.Centrally manage the purchase of IT-related equipments for the Group. Constantly dealing with suppliers, and software vendors to ensure the smooth running of the equipments and software purchased.Project Management of IT projects within the organization.