Kohlae Angell, Pmp, Pmc-Iii, Csm Email & Phone Number

Idaho Falls, ID

• Updated product roadmap regularly to schedule development work and releases as well as provide reporting to management on key initiatives and launches
• Organized work items in emails and the backlog to improve customer satisfaction by identifying frequently occurring support issues and defining requirements to implements more complete solutions and customer tools to.
• Improved product focus by identifying all personas for each product and documenting… Show more
• Improved product focus by identifying all personas for each product and documenting details to be used in evaluating feature requirements and market problems
• Consistently identified process weaknesses and worked with the team to create and implement solutions for support, product management, project management and development processes to perform efficiently
• Collaborated with other team members to put together lengthy proposals in responded to state RFPs. Used technical writing, product knowledge and project management principles to contribute to proposals with a 95% win.

• Fulfilled Project Manager role on 6 large projects while learning industry standards and company processes, leading to successful launches and warranty period support
• Identified short-comings in Project Management Office procedures and collaborated with personnel in the entire department to implement enhancements and document the processes
• Demonstrated high level of customer service while working with gatekeepers from all departments in the company and meeting their deadlines with… Show more
• Demonstrated high level of customer service while working with gatekeepers from all departments in the company and meeting their deadlines with limited resources
• Completed all phases of project work including gathering requirements, planning needed resources, leading execution, monitoring deliverables, and communication of project updates Show less

Idaho Falls, Idaho

• Fulfilled the Business Analyst role for over ten projects within a year ranging in size from programming for new stores to launching a country website
• Received, evaluated and tested reports of system bugs and needed enhancements to identify process break downs and recommend ways to improve efficiency
• Created several reports using SQL and MS Report Builder that were endorsed by country managers and provided to all countries in the company for monthly use
• Managed the software… Show more
• Managed the software conversion of two countries simultaneously, including defining business requirements, working with developers to specify programming needs, and testing to ensure a quality product release
• Ensured that task request forms were written to include all required details and that information from sources in each country was reconciled and standardized for measurable results

Pocatello, Idaho Area

• Quickly learned and applied the audit process in completing audits independently and in a team
• Collaborated with other auditors to complete a thorough evaluation of the entire inventory and non-inventory management process within six weeks
• Improved oral communication skills by holding meetings in-person and over the phone to learn about and audit business processes
• Implemented strong writing skills in compiling process documentation, procedures documentation, business rules… Show more
• Implemented strong writing skills in compiling process documentation, procedures documentation, business rules, and other professional reports
• Gained a basic understanding of Melaleuca’s business operations, as well as the culture and goals of the company

• Demonstrated adaptability while learning and teaching industry-specific standards to students with 22 different career paths
• Explained principles and concepts using effective interpersonal skills in judging students’ learning style and level of understanding
• Improved productivity of prep time using self-discipline and ability to prioritize
• Motivated students to be proactive in job seeking and reaching personal goals with communication and knowledge of essential marketability… Show more
• Motivated students to be proactive in job seeking and reaching personal goals with communication and knowledge of essential marketability concepts
• Critiqued an average of 35 résumés, cover letters, or interviews each week through organization of time and resources Show less

Phoenix, Arizona Area

• Created the business rules for managing Accounts Receivable with the necessary preventive and detective internal controls
• Updated 400 invoices in the receivable department which resulted in payment of $40,000 from completed jobs
• Learned to perform procedures independently after little training by using strong communication with supervisors
• Worked closely with accountants to learn procedures quickly and thoroughly
• Made and received phone calls, implementing etiquette and… Show more
• Made and received phone calls, implementing etiquette and ability to answer questions about the company

Phoenix, Arizona Area

• Demonstrated accuracy through computing rental taxes, correctly recording charges, and printing checks
• Audited rental taxes, implementing attention to detail in finding reasons for mistakes, which prevented future errors
• Maintained tenant satisfaction by using strong ability to grasp details of a situation in entering move-in and move-out information
• Enhanced problem solving while reviewing account balances daily to correct mistakes and understand limits on future… Show more
• Enhanced problem solving while reviewing account balances daily to correct mistakes and understand limits on future transactions
• Became familiar with the basic lease documents and legal requirements for property management record keeping

• Collaborated and communicated with 7 other mentors, in meetings and through email, to ensure consistency of appointments and increase credibility of services
• Maintained professionalism, by following policies and procedures, while creating a personable atmosphere for one-on-one career consultations
• Meticulously analyzed up to 30 résumés and cover letters each week to find and correct formatting and content errors, as well as giving constructive feedback
• Implemented time… Show more
• Implemented time management skills to guarantee productivity, while teaching marketability concepts and helping students gain understanding
• Created appointment tracking sheet in Excel that increased efficiency and accuracy of data entry Show less

• Communicated effectively with other order processors to decrease packing time by as much as ten minutes per order and facilitate a positive environment
• Supervised and trained team of 6 while maintaining required efficiency standards
• Ensured order quality and accuracy which reduced mistakes in shipped merchandise by 20%
• Adapted to company website and software within 3 days which alleviated managers’ workload and assisted in meeting customer expectations daily
• Boosted… Show more
• Boosted customer satisfaction by filling and shipping orders promptly Show less

• Conducted group meetings and coordinated fundraisers to cover all costs of attending local and state competitions
• Placed first in the State of Idaho Payroll Accounting Competition
• Qualified in top 10 in the State of Idaho Computerized Accounting Competition for two consecutive years