Kohlae Angell, Pmp, Pmc-Iii, Csm Email & Phone Number

Idaho Falls, Id

• Updated product roadmap regularly to schedule development work and releases as well as provide reporting to management on key initiatives and launches• Organized work items in emails and the backlog to improve customer satisfaction by identifying frequently occurring support issues and defining requirements to implements more complete solutions and customer tools to assist in product administration• Improved product focus by identifying all personas for each product and documenting… Show more • Updated product roadmap regularly to schedule development work and releases as well as provide reporting to management on key initiatives and launches• Organized work items in emails and the backlog to improve customer satisfaction by identifying frequently occurring support issues and defining requirements to implements more complete solutions and customer tools to assist in product administration• Improved product focus by identifying all personas for each product and documenting details to be used in evaluating feature requirements and market problems• Consistently identified process weaknesses and worked with the team to create and implement solutions for support, product management, project management and development processes to perform efficiently• Collaborated with other team members to put together lengthy proposals in responded to state RFPs. Used technical writing, product knowledge and project management principles to contribute to proposals with a 95% win rate• Trained new team members on the ecosystem of the commercial vehicle industry and the market landscape of products, at all levels of product management understanding and differing technical backgrounds• Developed deeper understanding of best practices for product ownership and management through applying Pragmatic Marketing principles to fill gaps in business processes Show less

• Fulfilled Project Manager role on 6 large projects while learning industry standards and company processes, leading to successful launches and warranty period support• Identified short-comings in Project Management Office procedures and collaborated with personnel in the entire department to implement enhancements and document the processes• Demonstrated high level of customer service while working with gatekeepers from all departments in the company and meeting their deadlines with… Show more • Fulfilled Project Manager role on 6 large projects while learning industry standards and company processes, leading to successful launches and warranty period support• Identified short-comings in Project Management Office procedures and collaborated with personnel in the entire department to implement enhancements and document the processes• Demonstrated high level of customer service while working with gatekeepers from all departments in the company and meeting their deadlines with limited resources• Completed all phases of project work including gathering requirements, planning needed resources, leading execution, monitoring deliverables, and communication of project updates Show less

Idaho Falls, Idaho

• Fulfilled the Business Analyst role for over ten projects within a year ranging in size from programming for new stores to launching a country website• Received, evaluated and tested reports of system bugs and needed enhancements to identify process break downs and recommend ways to improve efficiency• Created several reports using SQL and MS Report Builder that were endorsed by country managers and provided to all countries in the company for monthly use• Managed the software… Show more • Fulfilled the Business Analyst role for over ten projects within a year ranging in size from programming for new stores to launching a country website• Received, evaluated and tested reports of system bugs and needed enhancements to identify process break downs and recommend ways to improve efficiency• Created several reports using SQL and MS Report Builder that were endorsed by country managers and provided to all countries in the company for monthly use• Managed the software conversion of two countries simultaneously, including defining business requirements, working with developers to specify programming needs, and testing to ensure a quality product release• Ensured that task request forms were written to include all required details and that information from sources in each country was reconciled and standardized for measurable results• Communicated effectively with heads of departments in 5 countries about outstanding IT tasks, deployment and maintenance schedules, and resolution of critical issues• Collaborated with IT architects and lead developers to establish consistency among countries and common processes• Utilized email, conference calls, and face to face meetings to gather all requirements for system projects, evaluate data to determine ROI, and become the subject matter expert• Vetted up to 15 task requests per week for accuracy and viability, using strong attention to detail and problem solving skills as well as extensive knowledge of the backend and user interface of each system• Acted as liaison between the US office and in-country personnel to prioritize all system bugs and enhancements within the country and against all global IT work• Wrote documents for executive review including official business rules, task and project requests, process change proposals, standard operating procedure guides, and other professional reports• Regarded as the subject matter expert for all in-house software systems and country specific business rules Show less

Pocatello, Idaho Area

• Quickly learned and applied the audit process in completing audits independently and in a team • Collaborated with other auditors to complete a thorough evaluation of the entire inventory and non-inventory management process within six weeks• Improved oral communication skills by holding meetings in-person and over the phone to learn about and audit business processes• Implemented strong writing skills in compiling process documentation, procedures documentation, business rules… Show more • Quickly learned and applied the audit process in completing audits independently and in a team • Collaborated with other auditors to complete a thorough evaluation of the entire inventory and non-inventory management process within six weeks• Improved oral communication skills by holding meetings in-person and over the phone to learn about and audit business processes• Implemented strong writing skills in compiling process documentation, procedures documentation, business rules, and other professional reports• Gained a basic understanding of Melaleuca’s business operations, as well as the culture and goals of the company• Consistently completed all assigned audits each quarter, demonstrating time management Show less

• Demonstrated adaptability while learning and teaching industry-specific standards to students with 22 different career paths• Explained principles and concepts using effective interpersonal skills in judging students’ learning style and level of understanding• Improved productivity of prep time using self-discipline and ability to prioritize• Motivated students to be proactive in job seeking and reaching personal goals with communication and knowledge of essential marketability… Show more • Demonstrated adaptability while learning and teaching industry-specific standards to students with 22 different career paths• Explained principles and concepts using effective interpersonal skills in judging students’ learning style and level of understanding• Improved productivity of prep time using self-discipline and ability to prioritize• Motivated students to be proactive in job seeking and reaching personal goals with communication and knowledge of essential marketability concepts• Critiqued an average of 35 résumés, cover letters, or interviews each week through organization of time and resources Show less

Phoenix, Arizona Area

• Created the business rules for managing Accounts Receivable with the necessary preventive and detective internal controls• Updated 400 invoices in the receivable department which resulted in payment of $40,000 from completed jobs• Learned to perform procedures independently after little training by using strong communication with supervisors• Worked closely with accountants to learn procedures quickly and thoroughly• Made and received phone calls, implementing etiquette and… Show more • Created the business rules for managing Accounts Receivable with the necessary preventive and detective internal controls• Updated 400 invoices in the receivable department which resulted in payment of $40,000 from completed jobs• Learned to perform procedures independently after little training by using strong communication with supervisors• Worked closely with accountants to learn procedures quickly and thoroughly• Made and received phone calls, implementing etiquette and ability to answer questions about the company• Worked independently to find solutions to inconsistency in invoicing system• Scheduled meetings for product demonstrations after researching work order software for compliance with company needs• Arrived at work punctually in order to assist in all parts of daily processes• Increased Excel abilities by using logical thinking to create useful reports for superiors• Implemented new invoice submission system using effective organization which saved two weeks of collection time on each receivable Show less

Phoenix, Arizona Area

• Demonstrated accuracy through computing rental taxes, correctly recording charges, and printing checks• Audited rental taxes, implementing attention to detail in finding reasons for mistakes, which prevented future errors• Maintained tenant satisfaction by using strong ability to grasp details of a situation in entering move-in and move-out information• Enhanced problem solving while reviewing account balances daily to correct mistakes and understand limits on future… Show more • Demonstrated accuracy through computing rental taxes, correctly recording charges, and printing checks• Audited rental taxes, implementing attention to detail in finding reasons for mistakes, which prevented future errors• Maintained tenant satisfaction by using strong ability to grasp details of a situation in entering move-in and move-out information• Enhanced problem solving while reviewing account balances daily to correct mistakes and understand limits on future transactions• Became familiar with the basic lease documents and legal requirements for property management record keeping• Assisted in property inspections using ability to closely follow directions in order to save supervisor time• Utilized business etiquette in sending various reports to property owners informing them of tenant changes and financial information• Quickly learned the systems of filing property, owner, tenant, and corporate documents for efficiency in accounting procedures• Showed adaptability in doing several tasks at one time, according to priority, and consistently completing all requirements• Filled out tax forms for 11 different cities through flexibility in applying basic concepts and principles• Gained intermediate skills in navigation of property management software including Appfolio and Yardi• Accurately entered data for new tenants in regards to contact information, move-in charges, receipts of money, and lease agreements Show less

• Collaborated and communicated with 7 other mentors, in meetings and through email, to ensure consistency of appointments and increase credibility of services• Maintained professionalism, by following policies and procedures, while creating a personable atmosphere for one-on-one career consultations• Meticulously analyzed up to 30 résumés and cover letters each week to find and correct formatting and content errors, as well as giving constructive feedback• Implemented time… Show more • Collaborated and communicated with 7 other mentors, in meetings and through email, to ensure consistency of appointments and increase credibility of services• Maintained professionalism, by following policies and procedures, while creating a personable atmosphere for one-on-one career consultations• Meticulously analyzed up to 30 résumés and cover letters each week to find and correct formatting and content errors, as well as giving constructive feedback• Implemented time management skills to guarantee productivity, while teaching marketability concepts and helping students gain understanding• Created appointment tracking sheet in Excel that increased efficiency and accuracy of data entry Show less

• Communicated effectively with other order processors to decrease packing time by as much as ten minutes per order and facilitate a positive environment• Supervised and trained team of 6 while maintaining required efficiency standards• Ensured order quality and accuracy which reduced mistakes in shipped merchandise by 20%• Adapted to company website and software within 3 days which alleviated managers’ workload and assisted in meeting customer expectations daily• Boosted… Show more • Communicated effectively with other order processors to decrease packing time by as much as ten minutes per order and facilitate a positive environment• Supervised and trained team of 6 while maintaining required efficiency standards• Ensured order quality and accuracy which reduced mistakes in shipped merchandise by 20%• Adapted to company website and software within 3 days which alleviated managers’ workload and assisted in meeting customer expectations daily• Boosted customer satisfaction by filling and shipping orders promptly Show less

• Conducted group meetings and coordinated fundraisers to cover all costs of attending local and state competitions• Placed first in the State of Idaho Payroll Accounting Competition • Qualified in top 10 in the State of Idaho Computerized Accounting Competition for two consecutive years