Director - Supplier Management,Content Acquisition And Merchant Alliances
San Francisco, California
Customer Support: Managed third party customer support for travel solution including escalations. For all other Support developed and maintained metrics for improvement.Developed and productized the world’s best and most diverse range of Indirect Purchasing RFx Templates embedded in any Purchasing solution. Also included templates with focus on semiconductor and technology related industriesProvided Solutions Consulting and Support directly to Fortune 100 customers as well as indirectly by supporting sales and marketing teams.Developed and put in place an electronic, cloud based, SOX compliant global purchase request approval solution that improved transparency, lowered costs and increased efficiency. Established and managed key supplier/partner relationships for Indirect Spend areas including; GDS, embedded analytics, travel fulfillment, information security, internationalization. Develop content for marketing and demand generation as well as consulting with teams on what content is relevant to Chief Purchasing Officers and how it should be presented and delivered. Business owner for internal implementation of expense reporting tool as well as writing new internal T&E policy and occasional direct operational support for expense processing. Provide internal consulting to the development and use of Travel and Spend solutions based on industry experience.Only real world Purchasing Manager with actual experience implementing Deem/Ketera Spend Analytics, Sourcing and Contract Management Solutions in the last 4 years.Both a Leader and Team member for major RFP responses.Developed script and talking points for spend analytic, contract management and sourcing solutions.Developed detailed models for potential customer cost savings by for travel, purchase and expense report solutions used for pre sales consulting.