Rob Agnew Email & Phone Number

Operate and perform basic maintenance on robotic production systems and machinery. Ensure a variety of quality control standards for the manufacturing of cylinder valves. Worthington Industries is a global company that processes steel for use in the automotive, construction, hardware, aerospace and many other industries.

1731 West Lane Avenue, Upper Arlington, Ohio 43221

Assisted store owner in planning, design and complete set up of orthotic device business. Responsible for research and development to include location demographic research and client base development. Achieved goals through aggressive marketing and interaction with the local residential and medical community. Marketed our services directly to and developed relationships with doctors, as well as administrators of assisted living communities. Sales calls were in addition to in store management duties. Operated within budget and made purchasing, marketing and sales decisions critical to seasonal trends. Strong interaction with community through charitable events, providing home service outside the store and specializing in one on one interaction with clients fostered 28% sales gains from 2011 through 2012.

8890 Factory Shops Blvd, Jeffersonville, Ohio 43160

Manage all aspects of the store’s business, which totaled more than $3.8 million dollars in annual sales. Develop training programs for product knowledge and customer service for sales team, consisting of 40-60 members changing seasonally. Manage all product from door to floor, to include processing, merchandising and stockroom organization. Heavily involved in the hiring process and have conducted hundreds of interviews, including the planning and execution of many group and panel interviews. Responsible for training the entire management team (consisting of 5 other department managers), to include goal setting, coaching, evaluation and staff development. Coordinate with District Loss Prevention Managers and participate in loss prevention interrogations and investigations. Introduced new strategies to improve customer service, enabling the best customer service employees to focus solely on the customers, which in turn, improved sales with strong customer conversion rates and improved Key Performance sales Indicators. Tracked sales figures in order to implement changes in marketing, understand changing sales trends and maximize sales potential by educating and focusing the staff on targeted sales product with higher inventories and profit margins.

Easton

Responsible for management of a 20 person sales staff. Managed all aspects of payroll budgeting, scheduling, customer service, sales forecasting, inventory management, and merchandising. Hired and trained all team members to include two assistant managers with focus on improving sales. Initially hired to evaluate and correct an unfavorable staffing situation and to turn sales around. I was successful in implementing staffing changes, improving sales techniques, refocusing on customer interaction, restructuring the department and I exceeded management expectations with $2.75 million in sales (+9.3% gain over the preceding year; company average was +5.93%).

1600 East Rio Road, Charlottesville, Virginia

Within three months of joining company, I displayed strong sales and organizational skills and was promoted to store manager of a failing Virginia Beach location where sales averaged just over $800 thousand per year. I increased sales by 23% during my first eight months. Strong sales, wage cost control, management training, and cash and inventory control resulted in promotion to a new store in Charlottesville, Virginia, where first year sales totaled over $1.2 million. Gained valuable experience in recruiting and interviewing as the staff was built from the ground up and setting high standards in customer interaction. Other responsibilities included recruiting and training for two assistant managers positions. Focus was on improving sales through superior customer service.

412 Merimon Avenue, Asheville, North Carolina

Sold life/health insurance products and annuities. Provided clients with options for supplementing their retirement and also assisted clients with financial planning. Responsible for service and sales of several hundred accounts totaling over $4.8 million per year. This was also a home collection account where I gained strength in one on one interaction, building my account through educating the clients in the quality of our products, and developing leads and strong word of mouth reputation within the community.

3217 Huntley Road, Columbus, Ohio

Assistant Plant Manager, 8/91 to 5/95 Assisted in the management of a 50 person manufacturing operation, to include laborers, maintenance personnel, and truck drivers. Responsible for all aspects of production of a multitude of products, including ordering raw materials, personnel management, production forecasting and scheduling, quality control, and all routine and preventative maintenance of hydraulic and pneumatic machinery. Conducted safety seminars. Ensured adherence to all regulatory requirements, to include Department Of Transportation, Occupational Safety and Health Administration, and the Environmental Protection Agency. Assisted management with P&L analysis.

Bachelor'S Degree

Journalism