Koketso M. Email & Phone Number

-MANAGEMENT OF KEY ACCOUNT CLIENTS-PROCESS SALES CONTRACTS/INFORMATION· MAINTAIN REGION RECORDS, STATISTICS REPORTS AND TARGETS· ARRANGING AND FOLLOWING UP ON SCHEDULING OF FITMENTS· FOLLOW UP LEADS/QUERIES – PRODUCT INFO, ACCOUNT QUERIES· DATA CAPTURING· GENERAL OFFICE ADMINISTRATION· TYPING AND PROCESSING OF DOCUMENTATION/INFORMATION.· PROVIDING INSURANCE CERTIFICATES· RECEIVE AND ADMINISTER INCOMING CALLS· PROVIDE SERVICE TO BOTH EXISTING AND PROSPECTIVE CLIENTS· PROVIDING QUOTES TO CLIENTS· ASSIST AND ATTEND TO WALK-IN CLIENTS AND PHONE-IN CLIENTS· PROVIDE SERVICE WITHIN THE REGION AS WELL AS OTHER DEPARTMENTS/REGIONS/STAFF WITHIN TRACKER· FILING OF DOCUMENTS· LIAISE WITH BROKERS, DEALERS, FITMENT CENTRES, CORPORATES, SALES, STAFF AT HEAD OFFICE· RECEPTION AND TELEPHONE DUTIES· ENSURING BOTH THE COMPANY AND THE CUSTOMERS’ BEST INTEREST IS KEPT AT HEART

Gauteng, South Africa

PROVIDE TELEPHONIC SERVICE TO BOTH EXISTING AND PROSPECTIVE CLIENTS.· LIAISE WITH INTERNAL / EXTERNAL CLIENTS, BRANCHES AS WELL AS CONSULTANTS· COMPILATION OF ADMINISTRATIVE REPORTS· POST INTALLATION TESTING & SUPPORT OF RF TRACKER UNITS· INVOLVEMENT IN ALL TRACKER UNIT RELATED INVESTIGATIONS· SCHEDULING & DISTRIBUTION OF RF SR’S· MANAGEMENT OF KEY ACCOUNT CLIENTS· RELATED TASKS OR DUTIES ASSIGNED BY THE SUPERVISOR/LINE MANAGER· LIAISING WITH INTERNAL SALES, ACCOUNTS, & FITMENT DEPARTMENTS· SUPPORT OF ALL TRACKER PRODUCTS· GENERAL OFFICE ADMINISTRATION· ENSURE DEADLINES ARE MET· INVOLVEMENT IN TRACKER DEVICE RELATED INVESTIGATIONS· HANDLE INTERNAL AND EXTERNAL COMPLAINTS· CAPTURE, MAINTAIN AND UPDATE DATABASE HELD BY THE COMPANY· COMPLETING TASKS DESIGNED FOR A TEAM LEADER ROLE SUCH AS: COMPILING STATISTICS, DISTRIBUTION OF WORK TO THE TEAM, COMPILE REPORTS, CONSTANTLY PROVIDING SUPPORT AND ASSISTANCE TO THE TEAM· COMPETENT IN THE COMPLETE MICROSOFT PACKAGE· KNOWLEDGE ON THE QLIKVIEW SYSTEM