Kokila C Email and Phone Number

1. Developing Customer Relationship Strategies: Designing and implementing strategies to maintain and improve customer relationships, ensuring customer satisfaction and loyalty.2. Managing Customer Interactions: Overseeing all interactions with customers through various channels such as email, phone, and throughteams meetings.3. Resolving Customer Issues: Addressing and resolving customer complaints or issues in a timely and effective manner to maintain customer satisfaction.4. Monitoring Customer Feedback: Regularly reviewing customer feedback and using this information to improve products, services, and customer interactions.5. Setting Sales and Customer Service Goals: Establishing and monitoring sales and customer service goals for the team to ensure they are met or exceeded.6. Creating Reports: Preparing and presenting reports on customer interactions, feedback, and satisfaction to senior management.7. Collaborating with Other Departments: Working closely with other departments such as sales, marketing, and product development to ensure a consistent and positive customer experience.8. Implementing CRM Tools: Implementing and managing the use of CRM tools and software to streamline customer interactions and data analysis.

1. Created designs for social media posts and campaigns.2. Assisted in the development of branding materials Such as Web Banners, Infographics and Brochures.3. Collaborated with team members on design projects.4. Edit and retouch photos for use in designs.5. Help maintain and organize design files and assets.

1. Contributed in organizing media plans.2. Participated in creative brainstorming sessions.3. Involved shooting and editing programs going on during the Christmas and new year.4. Worked closely with media department to help organize and strategize the media campaigns.5. Assisted in the execution of sponsored events.