Processed transactions, deposited funds into the bank, and wrote checks to vendors. I ensured ample products were on hand by processing grocery, liquor, and cigarette orders. Through regular cleaning and upkeep, I promoted a clean and organized work environment. By stocking the shelves with merchandise regularly, I prevented product outages. My career highlight included:- Increasing profitability through suggestive and plus sales and exceptional customer service.

As a Financial Service Representative, I strengthen clients’ financial portfolios by identifying their unique needs and recommending products, services, and solutions to improve their quality of life. I maintain operational standards, have been trained as both the ATM and Vault custodian, ensure the branch is prepared for our yearly audit and adhere to all retention schedules and safety-related protocols. By tracking referrals, I am able to expand the client base. During networking events, I offer Flagstar as a banking option. Some of my career highlights include:- Receiving the STAR Award for Service, Trust, Accountability and Results, the Mission Possible Award for top performers in the company, and the Helping More Customers Award.- Boosting customer satisfaction by answering all inquiries promptly and efficiently.- Maintaining customer and company confidentiality while adhering to financial best practices.- Maximizing referral knowledge and cementing priority behaviors by observing account openings and investment conversations.- Being chosen as a Wells Fargo Buddy Banker to onboard Flagstar’s recently acquired Wells customers and employees in Indiana, using leadership, executive management, time management, and coaching skills.

During my time as a Customer Service Representative, I identified the financial needs of customers through thought-provoking conversations. Beyond expanding the client base, I also improved work performance and ensure regulatory compliance. I maintained a balancing record of transactions processed. Some of my career highlights included:- Preventing inaccuracies by carefully processing customer transactions and handling cash.- Demonstrating professionalism and tact when handling customer service issues.